SDDD Questionarre
SDDD Account Management Quiz
Test your knowledge about account management with our engaging quiz designed specifically for SDDD. This quiz covers various topics related to account creation, billing, and transaction processes.
Join now to see how well you understand the intricacies of account management!
- Multiple choice and checkbox questions
- Instant feedback on your answers
- Boost your understanding of account processes
How many ways can you open an account?
4
5
3
9
What are the telephone types for contact information? (Select all that apply)
Home
Work
Mobile
Other
Landline
What are three attributes to a commercial account?
State agency code.
Federal Government entity.
Sales tax exempt.
Free Tolls.
Indicates the account has been created by the system to post a Toll transaction for which no recipient account could be found. This is the Definition to which of the following?
Pay by Mail Renter
Pay by Mail System
Pay As You Go
Pay by Mail Regular
The system verifies the License Plate is not a duplicate on an existing account. True or False
True
False
What are two billing address options in the Account Creation Wizard?
The capability to use a previously saved address.
The ability to enter a new address.
The ability to do a split address.
The capability to add someone to pay for you,
The _____ ______ allows CSR to monitor the incoming flow of requests for service.
Twin Pane
Three Plane
Twilio Pane
Texas Pete
In the Account History tab there is a selection for Communication. True or False?
True
False
An item that when posted modifies the balance of the account; or a trip that has received 100% discount is a definition of ______________.
Operation
Transactions
Tazmania
Overaction
Can be applied only on Reversed Trip, Payment, Fee or Penalty is the definition of _________?
Re allocation
Reversal
Reversal Cancellation
Restart
The 3 differences between Transaction Tab and the Accounting Tab are... (Select 3)
Uncombined posted items.
Information displayed for a given item.
Classification Posting.
Reclassification Posting.
Selecting the _______ Tab from the Account Details Screen displays the full list of the cases that are attached to the account.
History
Cases
Passes
Other
The Statements/Notices Tab displays all statements including NOCP notices that have been created for the account. True or False?
True
False
Processing returned mail is a __________ process.
Automatic
Manual
Fast
Free
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