Customer Satisfaction Evaluation

Project Type:
Commercial
Residential
Industrial
Staff was competent and professional (through all communications; emails, phone calls and/or in-person):
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very Dissatisfied
Other
Please Specify:
Proposal / Estimate was complete and submitted on time:
Yes
No
Other
Please Specify:
All questions and/or concerns throughout the project were answered promptly and adequately:
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Other
Please Specify:
Shop Drawings and/or Engineering designs were submitted accurately and on time:
Yes
No
Other
Please Specify:
Goods / Services were supplied in a timely manner:
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Other
Please Specify:
Materials and workmanship provided were in compliance with the contract documents?
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very Dissatisfied
On-Site Personnel was knowledgeable, organized and efficient:
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very Dissatisfied
Other
Please Specify:
Site was left clean and tidy each day and upon completion:
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very Dissatisfied
Other
Please Specify:
How likely are you to use Marcelli Steel in the future and/or recommend to others?
Very Likely
Likely
Neither likely nor unlikely
Unlikely
Very Unlikely
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