Weekly KB quiz 7-24-16 (Responses only accepted until 8-8-16)
Epic Appointment Management Quiz
Test your knowledge on handling appointment management in Epic with this comprehensive quiz! Designed for healthcare professionals, it covers key procedures and best practices necessary for effective patient management.
- 5 Multiple Choice Questions
- Focused on appointment scheduling and patient access
- Improve your understanding of Epic processes
How can you permanently extend a patients appointment time for a provideer in Epic?
Appointments Desk, Select Patient, Select Patient Options, Click Pat VT Mods, fill in fields.
Click "View Sched" on toolbar, Enter provider, Select patient appointment, Modify time.
Cancel the appointment and reschedule for a different time.
Have patient send a request via Mychart.
What should be done if a front office representative or "patient access rep" needs to change the 'cancel reason' for a cancelled appointment?
The front office representative has the ability and security to change the cancel reason. They can do this on their own.
The office manager or supervisor only has the security to change the cancel reason. Customer should contact house supervisor or manager to have this changed.
The cancel reason cannot be changed and HIM has to be notified.
None of the above.
What should you do if customer states they are missing "Outside Info" tab on their Epic schedule.
Let customer know this was removed for performance reasons but if it is needed by the customer it can be readded. If requested assist customer with adding tab back to schedule.
Let customer know this was removed for performance reasons and will not be readded.
Let customer know this was removed for performance reasons and the it can be readded. Send incident to Epic ADT Support.
Let customer know this was removed for performance reasons and the it can be readded. Send incident to Epic Cadence Support.
What should you do if a customer calls in having issues with TeamMate?
Send incident to CHI-SERVER
Send incident to CHI-SECURITY
Send incident to CHI-FAIRBANKS-APPS
Send incident to CHI-Admin-File
What is the first thing you should check if a customer is having issues logging into HST.
Verify that Single Sign On is checked.
Send incident to CHI-CLINICAL-SOLUTIONS.
Send incident to CHI-Admin-File
Send incident to CHI-SECURITY
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