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What are the alternative names for the Accident and Emergency Department (A&E)?
A) Observation Record, Minor OT Record, MLC Record
B) Registration Clerk, Diagnostic technician, Patient Care Assistant
C) Casualty, Emergency Department (ED), Emergency Room (ER)
D) Medical Imaging, Waiting Area, Medical Record Clerk
Where should the entrance to the emergency department be located?
A) Adjacent to the main entrance
B) On the ground floor
C) On the roof
D) On the first floor
What is the purpose of triage in the emergency department?
A) To administer medication to patients
B) To provide immediate and correct lifesaving medical care
C) To liaise with courts and police in medico legal cases
D) To sort patients based on their medical need
Which workforce is responsible for triaging patients in the emergency department?
A) RN with trained EMT
B) Casualty medical officer
C) Diagnostic technicians
D) Skilled nursing team
What is the final step in patient flow in the emergency department?
A) Re-evaluation
B) Discharge
C) Triage
D) Treatment
What should be included in the written home-care instructions for discharged patients?
A) "Only patients with minor injuries receive written home-care instructions"
B) "Patients are not provided with written home-care instructions"
C) "Only critically ill patients receive written home-care instructions"
D) "All patients receive written home-care instructions"
Which staff members should receive a formal orientation program in the emergency department?
A) Administrative staff only
B) Only senior staff members
C) All new staff members
D) Only doctors and nurses
Who should perform the triage and screening of each patient in the emergency department?
A) Diagnostic technicians
B) Casualty medical officer
C) Medical Director
D) Physician or trained RN with EMT
Which quality indicator measures the total time spent in the emergency department?
A) Left without being seen
B) Time to initial assessment
C) Total time spent in the emergency department
D) Unplanned re-attendance rate
What is the role of an Emergency Room Clerk or Secretary?
A) "Processed emergency room admissions"
B) "Registered emergency room patients, filed, retrieved medical records for the emergency room physician"
C) "Administered medication to patients in the emergency room"
D) "Provided exceptional customer service"
What is the main function of accident and emergency services?
A) "To provide immediate and correct lifesaving medical care"
B) "To transport patients to and from the hospital"
C) "To conduct research activities of medical staff"
D) "To register and admit patients"
Who should ensure the appropriateness of emergency care in the accident and emergency department?
A) Medical Director
B) Accident and Emergency staff
C) Hospital Administration
D) Clinical protocols
What should the emergency department be organized and administered to meet?
A) The preferences of the medical staff
B) The financial needs of the hospital
C) The healthcare needs of its population
D) The operational needs of the hospital
Which record is kept under lock and key in the accident and emergency department?
A) MLC record with all the diagnostic and investigation results
B) Observation and follow up record
C) Casualty death register
D) Patients record
Who should perform continuous monitoring and evaluation of emergency care in the accident and emergency department?
A) Quality Indicators
B) Medical Director
C) Emergency room staff
D) Clinical protocols
What should a legible and appropriate medical record be established for in the accident and emergency department?
A) Each individual
B) Each medical diagnostic test
C) Each medical treatment
D) Each medical procedure
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