Customer Journey quiz

What questions should host ask when seating people?

Ask about any allergies?

Point out the QR code

Ask if they have been to nandos before. If not explain how nandos works

Point them towards sauce/drinks area

How much does a customer need to spend to earn a chilli on their Nando's card?

7.00

10.00

3.50

7.99

What questions should be asked at the till when serving a customer?

How long after finishing a meal should plates be cleared?

2 minutes

5 minutes

7 minutes

10 minutes

How long after a customer gets their food should a checkback be done?

Within 10 mins

Within 5 mins

Within 15 mins

Within 8 mins

Which of the following items are part of the red reward?

What is the Nando's standard for customer receiving food to table after being ordered?

8 minutes

15 minutes

25 minutes

20 minutes

How long after customers have left should the table be cleaned and ready for next customers

2 minutes

5 minutes

10 minutes

7 minutes

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