<div><span style="font-size: 36pt;"><strong>City Ledger Training Quiz</strong></span></div>

City Ledger Training Quiz

Welcome!

This is a short, 10-question quiz to test your RoomKeyPMS knowledge. Randomized questions will appear one at a time and upon completion, your results will be displayed as a score out of 10. Passing grades are between 7-10 correct answers. If you score 6/10 or less, you can restart the quiz; please note that you will have a total of 3 attempts to achieve a passing score.

PRO TIP: This is an open-book quiz, it is strongly recommended that you use our Support Website: support.roomkeypms.com as a knowledge resource moving forward.

Good Luck!

Welcome!

PRO TIP: This is an open-book quiz, it is strongly recommended that you use our Support Website: support.roomkeypms.com as a knowledge resource moving forward.

Good Luck!

What is your role at the Hotel?

Who is your Trainer?

How do you access the City Ledger module?

(F8) -or- from the Operations drop-down menu, select City Ledger

(F3) -or- from the System Configuration drop-down menu, select City Ledger

(F11) -or- from the Transactions drop-down menu, select City Ledger

(F12) -or- from the Reservations drop-down menu, select City Ledger

What function allows you to view any upcoming Corporate, Group and Wholesaler reservations that are tied to a specific City Ledger Account?

View Details

View Account Link Status

Account Detail

Aged Balance Report

This tab will display a list of all open invoices for a selected City Account:

Open Invoices

Account Listing

Payment History

View Details

This tab displays a list of payments that have been made for a selected City Account:

Account Listing

Open Invoices

Payment History

View Details

This field is automatically assigned when a City Ledger Account is created, and cannot be changed.

Account #

Account Name

Contact Name

PO #

True or False: To close a city account, it must be at a zero balance with no outstanding, open invoices.

True

False

When applying this to a city ledger account, it means that the Front Desk can no longer perform transfers to the City Account. You can still post charges and payments from within the City Ledger, and make necessary changes to the account, but only from directly within the City Ledger Module

Post Payment

Post Charge

Close Account

Lock Account

What colour is used to identify Locked Accounts in the City Ledger?

Blue

Green

Orange

Red

How do you increase/decrease the credit limit for a City Ledger Account?

In the Corporate Module, select the corporate account, select modify, then edit the Credit Limit field as desired

In the Groups Module, select any group using the corporate account. In the Contact & Billing Info tab, edit the Credit Limit field and then select Post

In City Ledger Module, select View Details of the desired account. In the Account Details tab, select Edit Account and edit the Credit Limit field accordingly

In City Ledger Module, select View Details of the desired account. In the Account Statistics tab, select Apply Credit to Account and increase/decrease by the desired amount

Which of the following statements is true?

Charges can be posted directly to a City Ledger account without using an existing or new invoice

City Ledger Credit Limits can be modified in the Groups Module and/or Corporate Module

When viewing the details of an invoice, the Invoice Log tab will keep a record of all reversals. Reversals are highlighted in Red

When applying a payment to multiple invoices on one account statement; you must apply a series of installment payments, manually one at a time.

City Ledger Training Quiz

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