Mid Market Service Assurance Support for Sales

Customer calls you Saturday night at 10pm and says their BID circuit in Barrie is down. They have provided you with a ticket # - where are you going to go for help?
Call Daniel Burke on his cell
Call Gaetan Larochelle on his cell
Email CSAM to manage escalation
Call CASB
A non CSAM customer’s POS is down during business hours & the client has a ticket #. Who do you escalate to?
Call Ginette Maurais on her cell
Call Escalation team at 1-844-564-2907
Call Daniel Burke on his cell
Call or email Joanne or Sogna to manage escalation
Can the number for the escalation team (1-844-564-2907) be given to customers?
Yes
No
What number does a customer call to open a trouble ticket for IPVPN?
1-888-788-2355
1-800-565-5669
611
1-844-564-2907
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