Survey Maker Survey Templates Contact Privacy & Security

Recap for CS Medical

A professional and modern medical service environment, illustrating order placement and customer service interactions, with a focus on teamwork and efficiency.

CS Medical Order Placement Quiz

Test your knowledge on order placement and customer service processes specific to the medical industry with this comprehensive quiz. You will be challenged on various essential topics such as pricing discrepancies, rush order processing, and shipping discrepancies.

10 engaging questions
Multiple choice and checkbox formats
Assess your understanding of CS Medical procedures

10 Questions2 MinutesCreated by HelpingHand57

For Order Placement, if an item has a price discrepancy, which area must you add the Customer Expected Price?

ZCWA

EDI1

ZPOM

ZMCO

For Rush Orders, What are the required notes you need to add for processing?

Invoice Only Message

Special Packing List Notes

Customer Special Message

Driver Instructions

What do you need to double check when placing ANY regular order?

Item Number

Pricing

Description

Sourcing Warehouse

Alternative Item

Availability

As of today, what is the credit threshold for auto approval?

$150

$499

For Rush and Emergency orders, which area must you update to change the Shipping Date Set Up to the requested time?

Route

Sourcing

DC Code

Standard Item

For Dropship Orders, which area must you add a specialty note to avoid getting it rejected?

Order Internal Notes

EDI Pass Through Data

Additional Data B

Packing List Internal

For Shipping Discrepancies, if the item has no invoice yet, can you process credit?

Yes

For Concierge accounts, what should we do if we receive the via Case/ Email?

Process and advise Concierge Team

Just Forward the email to Concierge Team

Call End User and advise them to contact Concierge Team

Collect Data and forward to Concierge Team

What is the code for Return with no Credit?

ZMMC

ZMCO

ZRNC

ZRMC

Who is our Vice President for Customer Service Medical?

Lori Sanborn

Cesar Torres

Joey Fonte

Emmanuel Damian

{"name":"Recap for CS Medical", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Test your knowledge on order placement and customer service processes specific to the medical industry with this comprehensive quiz. You will be challenged on various essential topics such as pricing discrepancies, rush order processing, and shipping discrepancies.10 engaging questionsMultiple choice and checkbox formatsAssess your understanding of CS Medical procedures","img":"https:/images/course1.png"}