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Greeting a Client and Dog

When greeting a client and their dog for first time, you should...
Grab the dog and leave
Take a deep breath you open the door and act like they are the first dog you've taken back
Grunt Hello and take the dog back
Greet the dog and ignore the owner
The reason the way you greet the clients is essential to gaining their..
Love
Trust
Patience
Hatred
What are the 2 levels to Customer Satisfaction according to the Powerpoint
Kindness and free drinks
Hating you and being forced to use you
Trust and being Proactive
Sending e-mails and cold calling them
Why is the your attitude make a difference?
This is the first impression the client receives
Clients really do not care about my attitude.
Attitude does not really matter
Big Deal so they don't come back.
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