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Service Cloud

A visually appealing illustration depicting cloud services with elements like support tickets, communication tools, and case management diagrams, focusing on a professional tech environment.

Test Your Service Cloud Knowledge

Welcome to the Service Cloud Quiz! This engaging quiz is designed to assess your understanding of the Service Cloud platform and its features. Test your knowledge and learn more about effectively managing cases and communications in Service Cloud.

6 Questions to Challenge Your Knowledge
Multiple Choice and Checkbox Formats
Understand Key Features and Best Practices

6 Questions2 MinutesCreated by EngagingExpert101

Name:

Organisations in Service Cloud are known as...

Accounts

Cases

Records

Objects

Select all of the ways you are able to view a case in Service Cloud...

If your case team is assigned to the case

If you logged the case

If you are @'ed on a case

If you are the case owner

When filling in the form to close a case, which fields are mandatory?

Case Resolution

Propositions

Case Summary

Root Causes

In Service Cloud, internal comments are known as...

Conversations

Messages

Notifications

Chatter

When logging a case, which of the following would constitute selecting the case type 'Service Issue'?

Capabilities Issue

Monitoring & Alerts Issue

Equipment Replacement

Changes to Actions

Configuration Issue

Topic Additions

Data Collection Issue

Knowledge Request

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