Game of phones POP QUIZ
Game of Phones: POP QUIZ
Test your knowledge with our engaging Game of Phones POP QUIZ! Designed for employees looking to brush up on their phone etiquette and company policies, this quiz offers an easy way to stay informed.
Key features include:
- 11 insightful questions
- Interactive multiple choice questions
- Immediate feedback on your answers
What is considered an occurrence?
Asking off in advance
Arriving at start of shift
Texting before start of shift stating you are sick/won't be in even with a doctors note
Getting prior approval
When buying a gift card for a family member it is okay to use my company computer.
What is the first thing you do when a member answers the phone?
Hang up
Introduce yourself
Let them know calls are recorded
Verify their address
If a call rings to you how long should it ring before you answer?
5-7 seconds
7-15 second
15-30 seconds
30 seconds or less
How many calls should you be making in a day?
100-125
125-150
150+
How many minutes after start of shift until you are considered tardy?
1-3 Minutes
4-7 Minutes
8+ Minutes
PTO must be requested how many weeks prior for a holiday request?
1 Week
5 Weeks
3 Weeks
2 Weeks
What do you change a reschedule to after you have attempted to reschedule unsuccessfully 3x?
Called 1x
To be called
Unsuccessful exam
Member canceled
Where should you go when a member calls back asking a question about their completed exam?
"Start CSR Interaction"
Teams
Your e-mail
"Edit Member Record"
How quickly must leadership receive e-mail notification of receiving a complaint?
2 hours
1 hour
Next business day
5 hours
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