Browsing Quiz
Browsing Basics Quiz
Test your knowledge on troubleshooting browsing issues with our comprehensive quiz! This quiz covers key procedures and steps essential for resolving common browsing problems.
Key Topics Include:
- Understanding MTU adjustments
- Ping and trace route diagnostics
- Escalation procedures
The Next Step to solve Browsing All site After restart port Step is
Restart CPE
Adjust MTU to 1420
Reset and Reconfigure
The Next Step to solve Browsing All site After restart port Step is
Restart CPE
Adjust MTU to 1420
Reset and Reconfigure
Browsing All Sites Problem will be Escalated to
IU Maintenance
NOC
Second Level Support
When Ping on google domain has result : No reply from google domain
Do Flush DNS
Trace google.com
Ping google IP
When ping google domain and get : reply from google domain
Adjust MTU to 1460
Ping google IP
Adjust MTU to 1420
In Browsing Case after we adjust MTU 1420 and the problem still exist we should
Check TCP / IP
Reset Browser
Another Browser / Device
All the Choices
When Trace Customer Wan IP from route server Failed , CCA will
Trace Google.com
Inform Customer to Check With Another CPE
Inform Customer to Check With Another Device
All the Choices
Before Escalating Browsing All Sites to NOC , CCA Should
Disable CPE Firewall
Active Ping Option on CPE page
Both
SLA for Browsing All Sites case is
2:5 hrs
24 hrs
48 hrs
After Escalating Ticket Browsing to NOC we should inform customer
Keep CPE Turned On
Add Required Attachment in TTS
The Follow up Will be through a call or message or recorded message from 111
SLA 2 : 5 hrs
All The Choices
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