Weekly KB quiz 10-30-16 (Responses only accepted until 11-13-16)
Weekly KB Quiz
Test your knowledge with our Weekly KB quiz designed for Northpoint Pediatrics staff. This quiz consists of multiple-choice questions addressing common scenarios and best practices in the healthcare environment.
Key Features:
- 5 engaging questions
- Focus on real-world applications
- Immediate feedback on your responses
A caller that works the back office collected a copay from a patient, but the receipt did not automatically print. Since this is a recent known issue, what work around can the caller take in order to provide a receipt?
Provide a hand written form to the patient that states a payment was made.
Route an incident to the Professional Billing and Claims team.
Print a receipt using Enterprise Guarantor Summary accessed via Hospital Account Maintenance.
Route the incident to the nearest desktop team.
A Nurse calls in stating that she can't see her normal navigator for her nurse triage encounter. What steps can she take to get her optimal view?
Make appointment activity screen
Appointment Reports Tool
Providers Schedule
Appointment Desk
A Nurse calls in stating that she can't see her normal navigator for her nurse triage encounter. What steps can she take to get her optimal view?
Close out of Epic and reboot her computer.
Turn off widescreen view in Epic by going to "More" in the lower left of the open encounter.
Escalate an incident to Epic Ambulatory team. This is a known issue since the 2015 upgrade.
Turn on widescreen view in Epic by going to "More in the lower left of the open encounter.
What should be done if a customer is able to log into the benefits enrollment page but still have questions?
Send incident to CHI-ADMIN-HR
Have customer contact Benefits Hotline 355-BENE
Offer to warm transfer customer to Benefits Hotline 355-BENE
Have customer contact their HR generalist.
What Epic Access should most employees at Northpoint Pediatrics have?
Ambulatory Back Office access.
Ambulatory Front Office access.
EpicCare Link Access
None
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