Daily KT Quiz#1
Daily Knowledge Transfer Quiz #1
Welcome to the Daily Knowledge Transfer Quiz! This quiz is designed for IT professionals looking to enhance their understanding of ticket management and support processes. Test your knowledge with a series of multiple-choice questions that cover essential topics in hardware support, software requests, and troubleshooting.
- 11 engaging questions
- Improve your ticket handling skills
- Learn about hardware, software, and support processes
User is calling and reports that he needs new Hardware.What ticket will you create?
Request
Major incident
Incident
Where can you find more information about the users affected device?
User personal information
User assets
User location information
What means ownership of the ticket ?
The team handling the ticket
The person handling the ticket
The region of the affected user
Escalating ticket means
Sending the ticket to your superviser
Sending the ticket to the next responsable Team handling the case
Change incident to major incident
User called reporting a paper jam, what subategory will you use?
Peripherals
Printers
Software
Software requests are made using :
Teams
Self Service
Email
What is the Knowledge Base:
A Document containing Troubleshooting steps that has to be performed to solve the issue.
A Troubleshooting program
A link to the manufacturer website
Reinstalling the windows to skip bitlocker password will encrypt the device partitions?
Yes, all will be encrypted
Yes, but only one will be encrypted
No, partitions won't be encrypted
Searching for user in the system following information can be used:
Name and Working ID
Email and phone number
All of the above
What tool do you use to get Bitlocker recovery password?
Nexthink Finder
Ivanti
Avaya
{"name":"Daily KT Quiz#1", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Welcome to the Daily Knowledge Transfer Quiz! This quiz is designed for IT professionals looking to enhance their understanding of ticket management and support processes. Test your knowledge with a series of multiple-choice questions that cover essential topics in hardware support, software requests, and troubleshooting.11 engaging questionsImprove your ticket handling skillsLearn about hardware, software, and support processes","img":"https:/images/course1.png"}
More Surveys
EL Scavenger Hunt
201046
Guardian Application
11640
Shared tools
6321
COW 14/06/2023
3249
Leadership Assessment
261335
KENJO REMOTE WORK SURVIVOR
15813
Axis Bank - AL Team - Day 01
10540
HR INTERVIEW MAROBI
1476
Discord mod for Based Crusaders server
14714
AL SME Day 1
10520
The Importance of Learning Cultural Intelligence and Body Language in the Hospitality Sector
301533
CCA NHT Day 4
10526