Upselling Quiz
A customer says the drink you made was not prepared correctly. What do you do next?
Apologize and ask him what else he would like.
Apologize and ask him what types of drinks and flavours he likes.
Apologize and give him a refund.
A customer walks into the bar and asks for a cider. What do you do?
Greet her and suggest a premium cider.
Greet her and ask her for the type of flavours she prefers.
Give her a few cider options to choose from and ask which she prefers.
A customer asks for a sample of a drink that is not on the approved list of sample drinks, what do you do?
Give him very little to sample.
Tell him 'NO!'.
Show him an approved list of samples.
A customer says that he wants you to recommend a beer. What do you do?
Give him one of the more expensive beers.
Ask him if he has a go-to beer that he likes, then suggest one of our premium beers that match that profile.
Educate him about the various types of beers there are, then ask for his choice.
The customer says that she wants a Mojito. What do you do next?
Convince her to get a Long Island instead as it's a more expensive cocktail.
Tell her about our premium combo that includes a Mojito with two shots of Tequila.
Accept the order, and make it very well.
A customer just arrives at the bar, what do you do next?
Greet the customer.
Politely take the customer's order.
Give the customer a few minutes to look at the menu.
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