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Customer Service

What is NPE's refund policy for "direct sale item" returns
All products can be returned upon or unopened for a full refund
 
What is the procedure to process an order for product code 206 Extenze and HT with an active subscription ?
Force Bill
 
How many boxes of Extenze can a customer order and process at one time?
3 unit boxes
 
What is the time frame that a customer will receive a call from QC [on first attempt] after submitting a CRF form?
Within 1-3 business days
 
What is the shipping cost for Extenze original 30ct?
$6.95
 
How long should a non-California customer wait to receive a shipment?
10-14 business days
 
How many orders of Extenze and HT Combo [Promo] can be processed at one time per customer?
1
 
What are the three main active ingredients in Alteril tablets?
L-Tryptophan, Melatonin and Valerian Root
 
How many orders of EX90-A can be processed at one time per customer?
3
 
What is the billing frequency for product names; EX30, 2G and 2G30?
28 days
 
What is the shelf life on all NPE products?
24 Months
 
What is the procedure to process an order for a subscription item that has been stopped?
Start re-occuring
 
What are the five types of credit or debit cards that may be used for payment?
American Express, Visa, Mastercard, Discover and pre-paid
 
How long should a customer wit to receive a shipment to Canada?
14-21 business days
 
What is the billing frequency for product code 206 Extenze and HT?
30 days
 
What are the maximum units [sets] of Extenze shots that a customer can order at one time ?
10 units or 20 bottles
 
When a customer is purchasing product with a check or money order, what company name should the check be made out to?
NPE or National Product Exploitation
 
What is the procedure when a customer wants to place an order for more than one box of EX30 or 2G30?
Notify Supervisor to have next DRTV date adjusted accordingly
 
What are the current Ads running for Alteril Tablets and Alteril softgels ?
UA Inflight, Star Magazine and National Print Ad Insert
 
What are the current promotions for Extenze soft gelcaps and Extenze tablets?
Extenze softgels: Buy one get one free for $38.95
Extenze Tablets: One box is $29.95 plus $4.95 shipping
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