Sales Objections

What is a common technique for handling objections that involves acknowledging the customer's concerns and then presenting a counter-argument or solution?

Rejection

Agreement

Objection rebuttal

Avoidance

When facing an objection, what is the first step in the objection-handling process?

Close the sale immediately

Acknowledge the objection

Ignore the objection

Offer a discount

Which type of objection is most effectively handled by providing additional information or evidence to address the customer's concerns?

Price objection

Feature objection

Timing objection

Budget objection

Objections should be viewed as opportunities to learn more about the customer's needs and preferences.

True

False

Which objection-handling technique involves restating the objection to ensure you understand it correctly and then asking clarifying questions?

Deflection

Boomerang

Looping

Stalling

When handling an objection related to price, what should you do first?

Offer a discount

Explain the value and benefits of the product or service

Avoid discussing the price

End the conversation

Which objection-handling technique involves asking the customer for their opinion or advice on the matter?

Empathy

Feel-Felt-Found

Third-party testimonial

Asking for input

It's best to handle objections by immediately dismissing the customer's concerns and pushing for the sale.

True

False

Which type of objection can be addressed by emphasizing the urgency and benefits of taking immediate action?

Feature objection

Timing objection

Budget objection

Competition objection

What is the purpose of summarizing the objection before responding?

To waste time

To make the customer feel heard and understood

To change the subject

To confuse the customer

Sales Objections

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