Decision-Making Skills - Final Quiz

You are working in an Integrated Resort/Casino and you see a guest spill their drink on the floor. What would you do?

Walk by, it is not your job.

Shout for a floor person.

Start cleaning it yourself.

Secure/Guard the area and call surveillance.

You are the manager of an IR/Casino and a guest complains about a bad time at your property. What would you do?

Kick him out, it is your property and your rules.

Offer him a complimentary meal or room (depending on his experience).

Talk to him about it and apologize.

Punish the employee responsible for guest's bad experience.

You are the pit manager in the casino and your dealer wrongly paid the players. What would you do?

Pay everyone, even if they would have lost and move to the next hand.

Make the correct payments to the winners and leave.

Apologize to the players and do nothing.

Leave the dealer solve the problem himself.

Which decision-making style consider relationships the most important thing?

Analytical Style

Conceptual Style

Directive Style

Behavioral Style

Which decision-making tend to struggle when receiving advice?

Directive Style

Conceptual Style

Behavioral Style

Analytical Style

Which decision-making is considering all options before making a decision?

Analytical Style

Conceptual Style

Directive Style

Behavioral Style

Which is the first step in the DECIDE Model?

Establish the criteria

Define the problem

Develop a plan of action

Consider all the alternatives

Which is the last step in choosing the best strategy?

Analyze all options

Monitor the process

Be brave

Do not be emotional

Write a question that you may ask yourself when analyzing the results (self evaluation).

Select the answers that represent phases of the IDM Model.

Evaluate

Explain

Choose

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