Fraud Quiz

If a customer does not have the following info: full name, card no., expiry date, and CVV, what should your next steps be?

Call Supervisor or Loyalty Team immediately

Advise the customer they will need to call back to complete the booking

Send an email to the Fraud & Loss Department

Advise the customer they have until end of day to apply payment

If you suspect Fraud you should accept the booking and then alert a Supervisor/Loyalty Team?

True

False

When making a booking and the email address does not appear after entering the Travel Agent name, what are your next steps?

Add alternate name to make the booking and advise Loyalty

Contact Fraud and Loss at ext. 4055

Have the Manager contact Inside Sales to have address added, until then booking should not be made

Book using the PUBLIC phone number

For Travel Agencies that are set up with PINS, they are to provide us a pin only when a new booking is made?

True

False

Is this a red flag: Address is in YEG but they are departing from YUL and travel is the next day?

True

False

If you receive a call from a passenger who's file was cancelled due to suspected fraud, who should the call be transferred to?

Loyalty Team

Fraud & Loss Dept.

Accounting

Sales Support

All Selloff Vacations agents require a PIN only when a change is being made to a booking?

True

False

The following is a TICO requirement for all DC bookings?

Postal code and province

Phone no., full address, and email address

Phone no. And postal code

Full address and email

Is this considered a red flag: One credit card is denied, the customer then provides another card and another until one is accepted/approved.

True

False

Is this considered a red flag: Phone no. And address are in different cities (YYC address but with a 416 area code)

True

False

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