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Delivering Exceptional Patient Experience

An informative healthcare scenario depicting a warm interaction between a healthcare professional and a patient, focusing on effective communication and body language.

Delivering Exceptional Patient Experience Quiz

Test your knowledge on delivering exceptional patient experience with our informative quiz! Engage with key concepts that enhance communication and improve patient interactions in healthcare settings.

Multiple choice and checkbox questions
Real-world applications of communication skills
Enhance your understanding of patient care

11 Questions3 MinutesCreated by EngagingDoctor472

Enter Your First & Last Name

The average patient interaction is only _ minutes?

Ineffective team communication is the root cause for what percentage of all medical errors from 1995-2005?

50%

60%

66%

33%

Select all of the following examples of effective communication skills

Engage in the conversation

Listen to the answer

Reflective listening

Multitasking

Talking at the same time

Select all of the following examples of effective body language

Leaning forward

Eye contact

Head down

Pause before responding

The majority of phone conversations with patients are conveyed through?

Our vocabulary

Our accent

Our tone of voice

Select all that our tone of voice conveys

Makes you different

Sit up straight

Builds trust

Tells patients who you are

All of the above

All of the following are behaviors that should be performed when taking a call from the patient except:

Smile

Be prepared

Get as little information as possible

Answer promptly

What do patients value the most?

Privacy

Eye contact

Body positioning near patient

Verbal communications/recommendations

Select all of the following that help to combat low health literacy?

Ask. Tell. Ask

Enunciate

Visit summary

Teach back method

All of the above

Select all of the following that show courtesy, respect, and professionalism

Eye contact

Connect personally

Knock on door

Treat each patient as the same

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