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Problem Solving

What is the first step in the problem-solving process?
Identifying the problem
Evaluating alternatives
Implementing a solution
Monitoring the outcome
What is a possible consequence of ignoring a problem?
Increased productivity
Improved morale
Increased costs
Improved customer satisfaction
Which of the following is an example of a well-defined problem?
Improving employee morale
Reducing operating costs
Increasing customer satisfaction
None of the above
Which of the following is an example of a problem-solving technique that involves breaking down a problem into smaller parts?
Brainstorming
Fishbone diagram
Pareto analysis
Divide and conquer
What is the purpose of brainstorming in problem-solving at the workplace?
To identify the problem
To evaluate potential solutions
To generate potential solutions
To implement the solution
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