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Training Upselling / Objection handling

A colorful illustration of a sales professional engaging with customers, showcasing items like electronics, mattresses, and gaming consoles, with visual elements representing upselling and objection handling.

Mastering Upselling and Objection Handling

Enhance your skills in upselling and objection handling with this comprehensive quiz designed for sales professionals. Test your knowledge on various topics, from handling customer price objections to understanding warranty coverage on products!

11 engaging questions
Covers a range of relevant sales scenarios
Great for both beginners and seasoned pros

11 Questions3 MinutesCreated by DynamicSeller72

"Your price is too high" How would you handle this objection ?

What documents you can use for proof of income in case when cx is employed ?

Pay stubs / Pay checks

Earning statement

Bank statement

Letter from Employer

Tax form

Hand written documents

What are current addons that you can add on PS5 console ?

PS5 Pulse 3D Wireless Headset - Black

Call of Duty: Vanguard

PS5 Dualsense Charging Station

PS5 Dualsense Wirelesss Controller - Starlight Blue

Spider-Man: Miles Morales (Marvel's Spider-Man: Miles Morales)

Far Cry 6

Open-ended questions typically start with words like "what, " "how, " "why, " or "tell me about" and allow the customer to express themselves in their own words.

True

False

Closed-ended questions are questions that can only be answered by selecting from a limited number of options, usually multiple-choice questions with a single-word answer , 'yes' or 'no' .

True

False

What Is Covered Under A Mattress Warranty?

Split seams

Unsmooth surface

Minor sagging

Discoloration/staining

What Is Not Covered Under A Mattress Warranty?

Discoloration/staining

Minor sagging

Tears or scratches

Damaged coils

What is one potential benefit of using Eset internet security?

What is one potential customer need or preference that could make them interested in purchasing an HDMI cord?

What is one potential benefit of using Nord VPN?

How would you professionally handle an objection when offering an EPP (Extended Protection Plan) to a customer who states that they have a friend who can fix the product if something happens to it?

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