Recently Published / New and Updated Knowledge Base Articles

What article number provides Guidelines for Screen Sharing?

In which of the following scenarios are you NOT required to offer screen sharing

Your customer calls in with a device he says was recently replaced, he can not get it to activate, and you do not see a replacement history. This type of issue is called what?

There is an Emerging issue in which Customers can’t make purchases with their Visa Electron or V-Pay Card added to Wallet after upgrading to iOS 11 or watchOS 4. True or False?

Your customer calls in needed to know how to use Messages on their first new iPhone and iPad. What article could you provide them with information on all the features and how to use them?

What is the name of the iOS Feature that allows customers to write and complete entire sentences with just a few taps?

There is only one way to set up an email account on an iOS Device. True or False

What is the latest version of iTunes?

To delete songs and videos from your iCloud Music Library, you must be one of the following:

Your customer is calling from Australia and wants to know if they are eligible for an Apple Music account. What article would you use to determine eligibility?