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An engaging and informative image representing property management and maintenance tasks, featuring a diverse group of professionals discussing tenant support and repairs, with visuals of homes in the background.

TBrown Knowledge Quiz

Welcome to the TBrown Knowledge Quiz! Test your understanding of our procedures, email protocols, and service responsibilities with this engaging quiz.

Enhance your skills and knowledge about:

Tenant support protocols
Emergency job procedures
Gas and electrical safety
Repairs and maintenance procedures

30 Questions8 MinutesCreated by EngagingExpert321

What TBrown email is used to chase?

[email protected]

We do not deal with a total loss of cold water (Communal Tank)

True

False

A new emergency job should be raised if there is no access

True

False

What should a total loss of power to the property be logged as?

Partial Loss

Total Loss

Power Fault

What should we do if the gas is capped?

Raise a job

Not us that deal

Email gas re connection

Pass through to general repairs

Where do we check if a property is communal or individual boiler

Tenant

Ask Porter

Northgate

What repairs do we cover for leaseholders

All

None

Communal

Only Gas repairs

What should be done before sending an email?

Ask tenant if they want an email sent

Check notes/ Prev emails sent

A tenant calls up with a leak, do we:

Transfer to general repair

Figure where the leak is coming from

If a property says STAN do we check for..

LMO

EMO

TMO

Do we deal with annual services?

Yes

No, but we can offer to send an email for the tenant to be contacted

What do we raise before transferring the tenant to complaints?

A Job

Early Resolution

Nothing

If a communal block is down where do we raise it:

Admin Unit

Property profile

Tenants property

What work programme is for Angel Town:

LL HERR

LBLHERD

1 tenants fob is not working:

Raise a work order for a door fault

Transfer to housing management

The tenant wants their radiator bleeding

Raise a repair

This is the tenants responsibility

How to check a housing officer

Northgate on the tenants profile

We cant

Ask Porter

Can we raise repairs for Homes For Lambeth?

If a “Within defects liability period” warning comes up (see screenshots below) we cannot log a repair unless it's an emergency make-safe out of hours

We’d normally raise a contact to the Liveability Surveyor

Email Tia Thompson ([email protected])

Which property below is not a TMO:

Roupell Park

Cowley

Angell Town

Amesbury Tower

May the 1st all heating jobs will become an R1 not an emergency

True

False

Who is the Gas Servicing Officer in the North Area

Pauline Fairclough

Peter Fairclough

Janeen Odigie

Carolyn Kabejja

Who is the Gas Servicing Officer in the South Area

Pauline Fairclough

Janeen Odigie

Peter Fairclough

Carolyn Kabejja

When should electric heating be chosen and not gas

When the tenant states

Immersion heater

Northgate says it

We deal with lifts

True

False

What is the SOR code for a total loss of communal cold water

WATERLOSS

WATER01

W4T3R

WATERLOSS01

The light is outside the tenants property but the switch is inside, who does it need to go to?

Domestic Engineers (Fortem/Wates)

Communal engineers (NRT/OPENVIEW)

Loss of hot water to only the bathroom

Raise on northgate

Transfer to plumbing

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