Back To The Basics
Back To The Basics: BPK Knowledge Quiz
Test your knowledge about the Breast Pump Kit (BPK) options and related topics. This quiz covers eligibility, coverage details, and essential information to assist members effectively.
Topics include:
- BPK eligibility criteria
- Member account details
- Incentive programs
- Coverage perks and limitations
What website can members use to view our BPK options?
Fepordering.hartehanks.com
Fepordering.com
Fepblue.org
Fepordering.hartehanks.org
What things should be included in an escalation for an order that was never received?
Member's Name
Member's ID #
Member's Effective Date
Order Ref #
Plan Type
Previous Incident #
Address
Phone #
DOB
Email Address
Relationship to contract holder
Reason for escalation
All of our BPK options have a battery option
True
False
Member's have to be at least 18 years of age to be eligible for a BPK
True
False
How often are member's eligible for additional milk storage bags?
Once every year
Once every 30 days
Once every 90 days
Once every 60 days
If a pregnant member has a pacemaker, an audio blood pressure monitor should be ordered for them
True
False
How often are member's eligible for a BPK
Once per pregnancy
Once annually
Once per calendar year
We are able to let our caller know their effective date on the account
True
False
The BHA must be mentioned on a quick dispo call
True
False
Which 2 KB can we find coverage for infant formula?
Maternity
Covered Supplies
Exclusions
Pregnancy Care Incentive Program
Once a dependent on the plan gets married, they are no longer eligible on the account
True
False
What makes a member eligible for the medicare reimbursement
65 or older
Has Medicare A and the Basic Option
Has Medicare A and B and has the Standard Option
Has Medicare A and B and has the Basic Option
Has Medicare A and B and has the FEP Blue Focus option
Which incentive programs are FEP Blue Focus members eligible for?
Diabetes Management Program
Pregnancy Care Incentive Program
Tobacco Cessation Incentive Program
Wellness Incentive Program
Routine Annual Physical Incentive
The Motif Duo comes with a tote bag
True
False
If Medicare is primary, member would still be responsible for their deductible
True
False
How many years of continuous coverage in a FEHB to keep FEP coverage into retirement
10 years
7 years
5 years
3 years
If a member retires after their 65th birthday, what is their eligibility period once retired to enroll
6 months
8 months
1 year
30 days
OPM has determined that FEP drug coverage is not considered creditable drug coverage
True
False
Acupuncture is not covered under the FEP Blue Focus plan
True
False
Preventative care benefits under the Standard and Basic Options are:
Once annually
Once per calendar year
A provider can call to place an order for an elderly member who needs assistance with their HBPM
True
False
If a member does not know their member ID #, we can enter 9 R's
True
False
For members who do not have Medicare Part A, we cover skilled nursing facility (SNF) inpatient care for a maximum of how many days annually?
90 days
60 days
30 days
We do not cover any days
What is an ER (accidental injury) copay under the Basic Option plan
$0 within the first 72 hours
$150 per day per facility
$250 per day per facility
$350 copay
What option is the incentive fulfillment team when member call the NIC?
5
6
7
8
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