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Customer Services Representative

What is the first thing to said to an incoming call from a client
Ask how you can help them
Company Greeting
Provide company greeting and your name
N/A
A Client call and have a complaint . What are the first thing to said to the client
Said. I can't help you . I'm not the right person for this matter
Apologize for the inconveniences caused the unsatisfactory services
Apologize for the matter and ask the client name ?
N/A
A client complaint what you should to do while the client is explain you about the complaint
To transfer the call to the right person on charge
Listen the client and add notes in the client profile about the complaint
Offer the client a discount
A client call requesting information about the company services. First thing to have
Have ready the company script to provide a quote
Transfer the call
Listen the client and write all the request
A customer that already use our services . How you will ask him to get a referral for the company
First ask if he is happy with the services and depend the answer will request a referral .
Offer him a discount if he refer us to a friends or family
Let him know We need referral to the company
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