Front Desk

What are the 2 things you must scan into a new patient's chart right away ?

What is the most important thing as a front desk receptionist?

Excellent Attitude and Customer Service

Making sure the patient is scheduled for a future appointment

Answering Phone Calls on a Timely Manner

All of the Above

Describe the steps you would take after a new patient fills out the required paperwork to when they receive their treatment.

List the 6 required patient information that needs to be put into the patient clipboard.

What do you ask a current patient when checking them in?

What are you having for dinner?

Is all of your information up to date, are you in any pain?

Do you want whitening?

Are all of your payments paid ?

What is in-network insurance plan?

Using our office fees from the system

Payment based on what the patient can afford

Using the fee located in the schedule binder

Patient does not have insurance, what do you do?

Ask them politely to leave

Go by office prices and give discounts

Tell them to come back when they have insurance

Purpose of a treatment plan

To give the patient an idea of the procedure and amount due

To help us keep track of what procedure patients are getting

To keep track of what dentists in our offices are doing

For billing and insurance purposes

True or False: The purpose of a routing slip is for communication between the doctor and the patient.

True

False

Number them from highest priority order to least: 1. Patient with an appointment 2. Emergency walk-in patient 3.New Patient 4.Checking Out a Patient

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