Business

The second step of ethical decision making is about recognizing which of your values are in conflict

True

False

In the 4 steps of ethical decision making, the final step is?

Choice

Evaluation

Action

Sacrifice

In a moral temptation, a fault is disguised as a core value?

True

False

When making a decision involving ethics in the workplace, it is a good idea to use

An ethical spectrometer

An ethical framework

An ethical yardstick

Kurt Lewin's model of change is

Unfreeze, freeze, refreeze

Unfreeze, freeze, change

Unfreeze, change, refreeze

Someone who does not want to support the proposed change is called a

Rebel

Striker

Improver

Resister

The situation in an organization requiring the most complex change management process would be

New leadership

A change in policy

A merger or acquisition

A new color of paint in the office

An ethical dilemma has (at least) two personal values in conflict. A moral temptation, on the other hand has a personal value on one side and what is on the other side?

Two people expressing a difference of opinion is not a conflict

True

False

If in the course of a conflict you realize that the issue is a matter of ethics, you will probably choose to?

Compromise

Compete

Accommodate

Avoid

One disadvantage to collaborating is

Some people prefer to compete

Everyone has to give up something

It usually takes a lot of time

It's hard to know when you have an agreement

A valid use of compromise is when

The issue is really someone else's problem

You know the other person is right

You have limited time and need a temporary solution

You couldn't care less about the outcome

Social power is

The ability to get things done using human and material resources

The ability to build coalition

The ability to inspire people toward a common goal

Soft tactics of influence

Are less compelling than hard tactics

Are mainly used among peers

Are fundamentally the same as hard tactics

Appealing to emotions and values

Of the three possible outcomes of influential tactics, only hard tactics produce real commitment

True

False

While resistance is sometimes thought to be only negative, sometimes it is actually useful feedback

True

False

The first method to get a resister to change should be

Education

Support

Negotiation

Manipulation

Managing stress in a professional manner can involve

Denial, grief, or resolution

Control, escape, or symptom treatment

Venting on Twitter, Blogs , or Facebook

Psychotherapy, self-medication, or screaming obscenities

A student asks a professor to submit an assignment 3 days late, and the professor doesn't want to allow it but also doesn't want to say no, so the professor says, "Submit it in 2 days." What method of conflict management is he/she using?

Which leadership theory said that leaders are born and not made?

Path-goal theory

Contingency theory

Great man theory

Transactional theory

Which theory of leadership appeals to a follower's values, beliefs, and self-concept?

Transformational leadership

Servant leadership

Situational leadership

Authoritative leadership

Diversity in the workplace can include gender, race and age, but not language, education, and socio-economic status.

True

False

A generalization uses categories to understand groups of people, while a stereotype?

Assigns specific attributes to a person based on a diversity grouping

Calls people bad names

Only uses personal experience to formulate ideas about people

Uses categories to misunderstand groups of people

Equal Employment Opportunity and Affirmative Action attempt to have equal numbers of men and women in various positions throughout the company

True

False

An organization is considered discriminatory if

Hiring excludes a certain group of people

Complaints of harassment are not acted upon

Reasonable accommodations are not made

The environment is hostile towards a group of people

All of the above

Warning signs of organization ineffectiveness include

Too much staff power, unclear goals, form over substance

Excess personnel, too much red tape, incompetence

Poor communication, resistance to change, low morale

All of the above

Traditional forms of organizational structure balance two conflicting forces: the need for a division of tasks and a need for

Integration of groups of people

Descriptions of meaningful jobs

Cross-training among areas

Clear career paths

In organizational design, the four traditional forms of structure are

Local, national, global, matrix

Modular, virtual, boundaryless, matrix

Simple, functional, divisional, matrix

Authoritative, hierarchical, collaborative, matrix

One difficulty in the matrix structure is

Reporting on two balance sheets

Reporting to two bosses

Reporting in two countries

Reporting in two time zones

What is the difference between collaboration and compromise?

What are Kotter's 8 Change Management steps in the right order?

What is the first thing you can do to get resisters to become supportive?

What are the 5 bases of power?

Reward, coercive, legitimate, expert, referent

Difference between transactional and transformational leadership?

Business

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