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Vermont Castings Pioneer Charcoal Grill Training

A modern charcoal grill setup in a backyard, surrounded by vibrant green grass and trees, with a close-up on the grill's features like heat deflectors and ash pan, showing a sunny day atmosphere.

Vermont Castings Pioneer Charcoal Grill Training Quiz

Welcome to the Vermont Castings Pioneer Charcoal Grill Training Quiz! This interactive quiz is designed to help you master the various features and best practices for using your Vermont Castings grill. Test your knowledge and learn how to optimize your grilling experience!

Discover helpful tips and tricks
Learn about heat control and charcoal usage
Understand maintenance and care for your grill

10 Questions2 MinutesCreated by GrillingGuru321

I am missing parts, what should I do?

Thank you for calling us today! I apologize for the inconvenience. Let me transfer you to the parts department.

Go back to the store.

Thank you for calling us today! I apologize for the inconvenience. We do have parts available, what part are you missing?

Create a case.

My BBQ has damage out of the box, what should I do?

I'm sorry about that! Take it back to the store and they'll be happy to exchange it.

Oh no, what did you do?

Oh no, I'm so sorry about that! We do have parts we can send to you to make this right. What part has damage?

Oh no, I'm sorry about that! Let me transfer you to the correct department and they'll help you from here.

How do I better control the heat?

Great question! Charcoal grilling has a lot of variables that can affect the internal temperature such as the top and bottom damper position, the amount of charcoal used, the heat deflectors and how long it's been burning. What are you cooking?

Great question! The more charcoal the hotter the grill.

Great question! The dampers control the temperature.

Great question! The heat deflectors control the temperature.

How much charcoal should I use?

Great question! The recommended amount for most cooks is three (3) pounds of charcoal.

Great question! Most people only use a handful each time.

Great question! The recommended amount is three (3) pounds of charcoal depending on what you're cooking. What are you planning to make?

Great question! What are you making?

What are these “metal rectangles” for?

What metal rectangles?

Do you mean the heat deflectors?

That's a great question. They're called heat deflectors and they're for indirect cooking.

That's a great question we get asked all the time. They are called heat deflectors, which are cast iron, and they are a great feature that help prevent flare ups, allow indirect cooking and more evenly distribute heat.

How do I take out the “Heat Deflectors” or “Smoke Plates" while using the BBQ?

You don't.

They're really hot so I wouldn't recommend it.

Great question. The heat deflectors can be extremely hot even hours after usage. Moving the heat plates is only recommended before or hours after usage once they have cooled.

Great question. Use tongs and an oven mitt just make sure you're very careful as they will be hot.

Why are these BBQ’s not made of cast iron like the rest of the VC line?

Great question. Vermont Castings takes a tremendous amount of pride in designing top of the line efficient products. This one is made cheaper to be more cost effective.

Great question. Vermont Castings takes a tremendous amount of pride in designing top of the line efficient products. The Pioneer Charcoal Grill is no different.

Great question. Vermont Castings takes a tremendous amount of pride in designing top of the line efficient products. The manufacturer used for this model does not use cast iron.

Great question. Vermont Castings takes a tremendous amount of pride in designing top of the line efficient products. For practicality and quality the triple-wall insulated steel is actually more effective.

I see black flakes, is the paint inside my BBQ deteriorating?

Oh no! For sure! Take it back to the store.

Possibly. The inside doesn't really matter though after it gets used a few times.

Can you send me pictures? Let me create a case for that.

The interior of this grill is actually baked on porcelain enamel for increased durability and protection. The black flakes are remnants of your previous cooks.

How do I empty the ash in the bottom of my grill?

There's easy to use clips at the bottom of the grill.

Have you read the manual?

Great question. The easy-care ash pan has two clips on either side of it underneath the grill. Simply un-clip and empty.

Keep them in there, it's extra flavour!

How do I increase the temperature of the BBQ?

Great question. Put more lighter fluid in there.

Great question. Open the dampers.

Great question. The more charcoal you use the hotter it gets.

Great question. There are multiple ways of increasing the temperature of the BBQ. What are you cooking/planning to make?

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