CMDO training Matrix quiz
CMDO Training Matrix Quiz
Test your knowledge with our comprehensive CMDO Training Matrix Quiz! This quiz is designed to reinforce your understanding of the CMDO processes and standards.
You'll be challenged with questions that cover:
- Disruptive passenger protocols
- Credit file management
- Escalation processes
- Communication codes
If a disruptive passenger is travelling in 5 days, how should they be contacted?
We do not contact them
Phone call only
Phone call and email
Email only
What should you do once you have contacted a disruptive customer?
Forward the email to Kana and create a case and also leave notes in the booking
Nothing
Note the booking
Create a kana case
In the help menu in option on eon eRes what does the SC country code stand for?
Scandinavia
Scotland
Central Scotland
Sicily
In the help menu in eRes's option 1 what is the command for the calculator ?
.CAL
CC
.CC
True or false. Both the Credit files and Credit shells require the CMDO to send a budget increase form before they can be topped up?
True
Flase
Revenue protection are responsible for topping up credit files and credit shells?
False
True
In the event of a cancellation we discover that the whole flight is still showing as boarded (FF) what should we do in this situation?
Unboard the flight ourselves to allow customers to self serve
Nothing it's not our department
Inform the CDO
Inform the AOCM
Who is responsible for requesting I-Coupon LRVs for customers?
CDO
CMC
CMDO
GOps
What slide should you use to escalate to the CMC LRV team?
Slide 21
Slide 50
Slide 33
Slide 10
When should you include Vinay in an escalation to the LRV team?
Never
Only when it is a P1
Always
Only if Mayoor is on leave
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