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DWP Quiz

A detailed and informative illustration depicting a DWP worker assisting claimants in an office setting, with documents and computers in the background.

DWP Knowledge Challenge

Test your knowledge about the Department for Work and Pensions (DWP) with this engaging quiz. Are you ready to answer questions that will challenge your understanding of Universal Credit and related processes?

10 Multiple Choice Questions
Learn essential DWP protocols
Enhance your understanding of claimant procedures

10 Questions2 MinutesCreated by HelpfulGuide425

If a claimant has more than one account, what is the best solution?

Keep both accounts in case one does not work

Close both accounts and start again

Close down the account which has the least details

Keep first account, update claimant details and close down new account

Nothing, a claimant can have two accounts.

What is the latest time a claimant's will receive their money within the same day?

6pm

12pm

8pm

12am

Varies

When dealing with a claimant, where is the best place to look for any notes on their claim?

Emails

Journal

Contact claim's manager

Intranet

What does the following abbreviation stand for 'ESA'

Employment & Service Allowance

Earned Support Allowance

Employment & Support Allowance

Extended Support Allowance

What is the first thing you ask a claimant to access their account?

Why they are calling

When was the last time they called

Security questions

Which region they live in

If they have any children

If a couple wants to claim UC, what should they do?

Create a claim each

Create a joint claim

They cannot claim when they are a couple

Wait till they have kids to claim UC

How long does assessment period last?

7 days

2 weeks

1 month

All through out the claim

What is the best option to take when a claimant needs help making a claim?

Refer to Citizens Advice Bureau

Help them make a claim

Refer to Claims manager

Use Handover Tool

Why is a PSN Number important for a claimant to keep safe?

To get in contact with their work coach

As it is their reference number for their claim

To create a new password

To provide every time they call

It is not important

Where do you look for all corona virus updates in regards to Universal Credit?

BBC News

Gov site

Intranet

Google

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