Management of Org Change

Which of the following statements accurately describe economic change strategies?

Change is viewed as a top down process

Both A and C

The views of workers are always considered

Organisations are viewed as political

None of the above

According to Margaret Heffernan

Conflict in an organisation is destructive

Disagreement leads to better decisions

Good collaborative relationships generally involve people who think differently to each other

Both A and C

None of the above

How do organisations overcome resistance to change?

By understanding the reason for resistance and matching it with an appropriate strategy to motivate change

By recognising that the factors that undermine support for change may differ for different employees within the organisations

By realising that 'facilitation and support' is always the best strategy to motivate change

Both A and B

None of the above

For lewin's Three step Model, the unfreezing step requires:

Participants to recognise that change is needed

The identification of a new, desired state and the development of new structures, processes, behaviors, attitudes and values

Stabilising the new equilibrium with new support systems that positively reinforce the new ways of working

All of the above

None of the above

Leans focus on the customer can be observed

By the definition of 'value'

Because production begins with the customer order

Because it aims to provide the customer with precisely what they want , free of defects, exactly when they want

All of the above

None of the above

According to J Mc D, from medtronic if an employee is waiting for something to do it is

According to Great place to work the difference between the best workplaces and average workplaces can be distinguished by employee responses to the following statements

High commitment Strategies

Require implementing

Promote discretionary employee behaviours

Are generally implemented in orgs with flat org structures

All of the above

None of the above

Orgs promote trust when they are implementing

Top down decision making

Announcing decisions and then immediately implementing them

Making employees redundant early in the process to impress employees about the importance of the change

Treating employees fairly even if outcomes are negative

All of the above

Which statement best describes punctuated equilibrium

Organisational change is characterised by periods of incremental change and periods of radical change

Change is always incremental

Long periods of incremental change proceed revolutionary change

A + C

None of the above

Management of Org Change

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