Accreditation Quiz

How long do we have to report a complaint to our direct supervisor?

5 days

36 hours

24 hours

Where is a copy of the Employee Handbook?

In the T-Drive

In the Meeting Book at each location

With your supervisor

You must wash or use hand-sanitizer between every patient encounter regardless of their infectious/non-infectious condition.

True

False

How long do we have to inform a patient that we cannot service them?

24 hours

1 week

3 days

For what types of services is a plan of care required?

New patients regardless of equipment

New patients with rental equipment

All patient with rental equipment

How much backup oxygen should a patient have on-hand?

6 hours

3 hours times their LPM

1 full E-tank regardless of LPM

How often are you trained on equipment/services

Every year

At new-hire orientation

Both every year and at new-hire orientation

The list of possible reportable infections and current Infectious patients can be found in KJ's office.

True

False

How long do we have to inform a patient of an investigation into a complaint?

72 hours

5 days

24 hours

Select any statements that are patient rights.

To be informed of their options to purchase or rent equipment, when applicable

To be informed of their financial responsibility

To have their communication needs met

To have their PHI remain confidential

To refuse service/care

To be involved in their place of care

To be able to identify employees through proper identification

To file a complaint without discrimination

To refuse care

We accomodate patients with a language barrier using LanguageLine Solutions, a phone-in service where we can choose to have an interpreter in the language the patient needs.

True

False

Check all the ways a patient can file a complaint.

Through speaking with a delivery driver

By calling the police

By calling the office and speaking with management

By writing a letter

We have 14 days to inform a patient of the results of the complaint investigation.

True

False

How do you report an incident?

Inform your supervisor as soon as possible and complete an Incident Form in the Meeting Book

Write in the meeting book to discuss at next week's meeting

What types of patients are considered priority in the event of a disaster? (Check all that apply)

Why do we monitor oxygen complaints?

To file complaints with Medicare

To issue a recall of all oxygen cylinders when we receive 3 complaints

To issue a recall of all of the lot numbers when we receive 3 complaints

What paperwork is given to all new patients? (Check all that apply.)

Patient Packet

Supplier Standards

Warranty Information of their equipment

What is the purpose of the Performance Improvement Plan?

To make sure we follow infection control and cleaning procedures according to Medicare

To prevent insurance fraud by monitoring claims processes and denial rates

To create/monitor effective processes that allow for adverse events and issues to be monitored for re-training/new processes

Patients have the responsibility of telling us when their insurance coverage changes.

True

False

Patients have the responsibility to notify us of equipment failure or damage.

True

False

Patients have the responsibility to inform us if they acquire an infectious disease.

True

False

A DMEPOS Supplier Standard is maintain a primary business telephone in a local directory or toll-free number.

True

False

A DMEPOS Supplier Standard is the provider must have a physical building at least 200 square feet.

True

False

A DMEPOS Supplier Standard is the provider is responsible for delivery and instruction of Medicare-covered items.

True

False

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