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Order Cancellation Quiz
Test your knowledge on how to handle different order cancellation scenarios! This engaging quiz will challenge you on best practices and policies related to order management.
- Multiple choice questions
- Gain insights into customer service protocols
- Ideal for customer service representatives
Csr placed a normal order 50' ago. Can we cancel?
Yes
No
Csr wants to cancel an order paid with Paypal (after 30'). What do you suggest?
Reject the parcel
Return the parcel with inbox RL
Csr's COD order has been cancelled because of OOS. What do you do?
Check stock and place new order
Inform on refund time frames
Consumer has placed COD order and wants to cancel (after 30'). What do you do?
Advise to return
Advice them to deny the parcel
If csr has placed a CC order and wants to cancel within 10 minutes, what do you do?
You go ahead and cancel and inform on authorization release time frames
You inform them to deny the delivery since you cannot cancel any more
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