Mini Quiz

Create a vibrant and engaging image depicting a gamer enthusiastically interacting with an Xbox console, surrounded by various gaming icons like controllers, game discs, and a digital display showcasing Xbox games.

Xbox Support Mini Quiz

Test your knowledge of Xbox support procedures with this engaging mini quiz. Whether you're a customer support agent or an avid gamer, understanding common issues can enhance your experience and service quality.

Multiple choice format
Instant feedback on answers
Fun and educational

15 Questions4 MinutesCreated by HelpingGamer42

Customer wants to install FIFA but is prompted to buy the game (Free from answer if possible)

Check My games & apps > Full library > All owned games

Refer Cx to Retailer

Remove profile > Power cycle > re-add profile to console

Customer wants to redeem code/token but gets a message saying its invalid

Replace token according to process

Request image of code/token

Refer to retailer according to process

Customer wants to play online, but is prompted to change privacy settings

Remove account from Family

Refer to publisher

Provide guidance on how to change privacy settings

Customer asks where to change privacy settings

Account.microsoft.com/family

Xbox.com

Account.xbox.com/settings

Customer is missing digitally purchased game currency. (V-Bucks, CoD Points, Robux, FIFA Points or similar)

Explain that a server outage may cause a delay

Issue token for missing content directly

Verify the edition the content is purchased for

Verify the account the customer bought the content on

Prompted for parental approval when creating a Xbox profile (Site unavailable and/or doesn't exist)

Create family and invite the child

Change Date of birth

Try to login on the Xbox App (PC)

Customer is requesting to have 1m of active Subscription redeemed after a completed RO of a console

Proceed with redemption according to process

Escalate for exception

Deliver hard message

"We tried to sign you in, but there was an issue on our end." What is a good TB step?

Install 'Xbox Identity Provider'

Explain that a server outage may be causing this issue

Restart device

Console doesn't want to connect to internet, has connected before but not after new modem/router

Refer straight to ISP

Escalate to Ranger

Try a different network, like a hotspot

Which one of the following is the correct port for connecting X1 and S|X to a TV/Monitor?

HDMI In

HDMI Out

Customer would like to convert CD game to digital game. Which one of the following is correct?

Redeem content according to process

Escalate for Exception

Deliver hard message

You should create an SR when the customer doesn't have a gamertag and contacts with account issues?

True

False

You should create SR when a customer is having issues/question with a order of a physical product from MS Store

True

False

You should create SR when a customer is having issues/question with a order of a physical product from MS Store

True

False

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Xbox Support Mini Quiz

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