QUIZ 9 TIPS & TRICKS

NAMING CONVENTION FACTS (MARK THE CORRECT ANSWERS):

We save client files to the Curry servers, called the Design drive.

You can save the client files any way it makes sense to you.

Each client has their own named folder.

Within the folder, there are folders by year.

Clients never send new files, so you don’t have to worry about where to save them.

THINGS TO KNOW ABOUT TIME STANDARDS (MARK THE CORRECT ANSWERS):

Take your time giving quotes, people are never in a hurry.

Work orders should be printed out and put in the graphic design in-bin right away.

If a graphic designer can’t do the job in the quoted time, they should tell the CSR immediately.

Digital jobs should take 1-3 days to complete unless there is complex finishing.

Never follow up about delivery times with outsourced vendors, they’ll get it done when they have a chance.

ALL OF THE ABOVE

PAPER FACTS (MARK THE CORRECT ANSWERS):

Paper inventory should be monitored daily and ordered as needed.

There is a paper ordering form where you can add paper you need.

When the paper is delivered, just sign the form and don’t check what they deliver, there are never any mistakes.

Note paper price increases in Printers Plan.

Label incoming paper with a stock ticket so everyone knows what job it’s for.

Throw away the paperwork from the delivery, the finance leader doesn’t need it.

JOB DELIVERING STANDARDS (MARK ALL THE CORRECT ANSWERS)

CSRs should include detailed delivery instructions on the work orders.

Production Associates should read work orders thoroughly before packing up jobs.

Throw all the items in any kind of box, no one really cares.

Make sure there are 1-2 samples in the job jacket.

Include cookies with pickups or messengered deliveries.

Don’t bother including Lightning printouts in the job jacket, you will never be asked where they are.

Print out a delivery ticket for all jobs, regardless of how they are being delivered.

ALL OF THE ABOVE

POSTAGE FACTS (MARK THE CORRECT ANSWERS):

Postage never has to be prepaid; people are trustworthy and will always pay.

A postage stamp is always first class.

Other types of postage are metering and using our indicia.

If the meter is running low on postage, alert the Finance leader.

If you mess up a metering job, no biggie, it’s only money.

OPEN ACCOUNTS (MARK THE CORRECT ANSWERS):

Only the Finance Leader can open a net 30-day account for a new customer.

A new customer who wants a 30-day account has to fill out an account agreement.

You can tell in Printers Plan if a client has a net 30-day account.

Believe them when they say they will pay on time, people never lie.

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