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Contract Compliance 2023

Match the ratios established in our Contract:
ACCM - Supervisor
1:7
PAL
1:24
Trainer
1:4
Escalation Desk
1:75
QA
1:60
Supervisor
1:15
Where are our Ratios established?:
In SOW
In MSA
Select all that apply to Work from home requirements:
Wireless Keypad
HD Camera
Krisp
Gamer chair
Is the Xfinity Ambassador (XPA) a contractual compliance position?
Yes, it is included in our contract.
No, it is not included.
One FTE (Full Time Equivalent) equals how many productive hours per day?:
7.5
4.11
5.8
What is the Off cities % approved by Comcast?:
7%
10%
20%
15%
What is the % of work from home classes approved by Comcast?
50%
30%
0%
15%
What is the new computers RAM requirement?:
8 GB
12 GB
16 GB
24 GB
When is the "Beta Period" NOT applicable according to the contract?:
When we launch a call type that is being supported in another site or GEO.
When we launch a new call type that has been supported in the past in any Site or GEO.
When we launch a new call type in a new site.
What are the differences between the SOW's?
Training length, training hoop, LOB name & gain share
Scope of services, training length, OPS hoop & gain share
Scope of service, training length, OPS Hoop & Rates
What is the meaning of SOW?:
Statement of Work
Service of Work
Scope of Work
What is the meaning of MSA?:
Master Service Agreement
Meaning of Service Agreement
Master S
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