CA Training Quiz 1

A professional office environment showing a financial advisor consulting with a client, with a computer displaying graphs and financial data in the background.

CA Training Quiz 1

Test your knowledge with our comprehensive CA Training Quiz! This quiz covers essential topics related to client account management and operations in a finance setting. Whether you are a seasoned professional or a newcomer, this quiz is a valuable tool to enhance your understanding.

12 multiple-choice questions
Immediate feedback on your answers
Learn the best practices in client management

12 Questions3 MinutesCreated by EngagingGuide574

How do you update an address in a relationship?

Start a workflow – update Salentica – send Schwab Address Change Form

Send an email to Netta and Finance Team to update the client’s record

Call Schwab and update Salentica

Who do you assign a trade to for a taxable account – non -taxable account?

Taxable-Advisor/ Non-taxable-Advisors

Non-Taxable -Advisor/Taxable-Trader

Taxable – Advisor/Non-taxable – trader

Taxable- Trader/Non-taxable- Trader

When do you use the available cash to invest activity?

When you receive the cash balance report

When the advisor tells you to do so

When a deposit is received

None of the above

What questions do you ask a client to personally verify their identity?

Who is their advisor & what is their current address

Date of birth & last four digits of social security number

What is their account balance

All of the above

If there is an SLOA in place at Schwab and you receive an email to move funds do you still need to call the client for verbal confirmation?

Yes

No, confirm with the Advisor

No, the email is sufficient for processing the request

Only if you do not know the client

How far in advance do you run reports for client meetings?

Same day

A day before

2 weeks in advance

2 weeks in advance, and 2 days before

If a client transfers in funds, can the advisor invest them prior to receiving an investment policy statement?

It depends

Yes, if the client told them in a meeting to go ahead and invest

Where would you file an application after opening a new account?

Salentica – Advisory – Application

Salentica – Advisory -Contracts

Salentica – Advisory – Other Documents

Salentica - Advisory - Accounts

What folder would you file the Investment Advisory Agreement, IPS Agreement, Client Information Form and Driver’s License/passport copies?

Salentica – Advisory – Other Documents

Salentica – Advisory – Contract

Salentica – Private Client Tab

Salentica - Advisory - Meeting Notes

What is the maximum number of client review meetings that should be scheduled for one day?

As many as you can fit within 8:30 to 5pm

Its up to the advisor

Three

Four

What do you do if you see your client has a “Move Money – Potential Failure” alert?

Send a trade request to advisor to raise cash

Call Schwab and ask them to release the funds for the money movement

Call the client and advise the funds will not be available

All of the above

What do you do if you receive an email of a funds request from a client?

Speak with the advisor to confirm if okay to process.

Process the request

Call client to confirm, verify client, process accordingly.

Call the client and leave a voicemail

CA Training Quiz 1

CA Training Quiz 1

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