Experience Michael Quiz!
Experience Michael Quiz
Test your knowledge and enhance your customer interaction skills with the Experience Michael Quiz! This engaging quiz challenges you with 10 carefully crafted questions designed to help you understand essential customer service techniques.
- Learn the best approaches when engaging with customers
- Discover effective questioning techniques
- Understand how to impress and delight your clientele
If you ask a customer 5 or more get to know questions which category are you achieving?
Initial Approach
Ask, Listen Respond
The Close
Be The Expert
What type of questions should we use to narrow down what a customer is looking for?
Cave Questions
Tunnel Questions
Funnel Questions
Narrow Questions
What should we make sure we do when explaining the Features and Benefits of a bag?
Point at the bag
Try on the bag
Put the bag of the side
Leave the bag on the shelf
What type of question should we use when approaching a customer?
Short questions
Closed questions
Open questions
Long questions
What can we do to surprise and delight our customers?
Email them after visit
Write them a thank you note
Gift with purchase
Offer a refreshment whilst they look
How can we acknowledge a customer, even if we are busy serving another customer?
Look away
Make eye contact
Ignore them until you're free
Leave the customer you're serving
Should we focus more on getting to know the customer or more on showing the product?
Getting to know the customer
Showing the Product
Neither
A balance of both
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