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Experience Michael Quiz!

A vibrant and inviting retail environment featuring a well-dressed sales associate engaging with a customer, displaying a variety of stylish bags, with an emphasis on customer service and interaction.

Experience Michael Quiz

Test your knowledge and enhance your customer interaction skills with the Experience Michael Quiz! This engaging quiz challenges you with 10 carefully crafted questions designed to help you understand essential customer service techniques.

Learn the best approaches when engaging with customers
Discover effective questioning techniques
Understand how to impress and delight your clientele

10 Questions2 MinutesCreated by EngagingSales101

If you ask a customer 5 or more get to know questions which category are you achieving?

Initial Approach

Ask, Listen Respond

The Close

Be The Expert

What type of questions should we use to narrow down what a customer is looking for?

Cave Questions

Tunnel Questions

Funnel Questions

Narrow Questions

What time scale should we have for the initial approach?

1 Minute

10 seconds

20 seconds

2 minutes

What should we make sure we do when explaining the Features and Benefits of a bag?

Point at the bag

Try on the bag

Put the bag of the side

Leave the bag on the shelf

What type of question should we use when approaching a customer?

Short questions

Closed questions

Open questions

Long questions

What can we do to surprise and delight our customers?

Email them after visit

Write them a thank you note

Gift with purchase

Offer a refreshment whilst they look

How can we acknowledge a customer, even if we are busy serving another customer?

Look away

Make eye contact

Ignore them until you're free

Leave the customer you're serving

Should we focus more on getting to know the customer or more on showing the product?

Getting to know the customer

Showing the Product

Neither

A balance of both

How can we gain clientelling through a VOC?

Show them Kors Connect

Collect their CRM

Give them your name

Offer them a refreshment

When should we show the customer an add on?

When they ask to see one

After showing them the bag

At the till point

At the same time we show them the bag

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