POD Satisfaction Survey

Now that we are all in PODs, are you comfortable with the new structure

What do you like most about it?

What don't you like about it?

Are you a Loan Officer, Sales Manager, or LOA?

Has your confidence level in your loan team increased since moving to your pod?

If YES, what do you credit as the primary reason?

If NO, what do you see as the primary issue hindering your confidence?

Are you confident in selling your pod and team to agents as a reason why they should feel great about doing business with Keller Mortgage?

That's GREAT NEWS!!! Tell us what you like about your team.

Ouch! That isn't good! What can we do to improve?

Are you currently a Processor or Processing Supervisor?

Do you find the Loan Officers and LOAs are supportive?

YAY!!!!! Do you want to give a Shout Out to your LO/LOA? I'm sure they would love to hear it!

Oh No! Where do you feel that can be more supportive?

Are the Conditions from the Underwriter clear and easy to understand?

Can you give an example on an unclear condition?

Are you currently an Underwriter

What loan types are you currently underwriting? (Type answer below please?)

Since moving over to the POD structure, are you getting more, or less volume than before?

What is your overall opinion of communication within the POD?

Glad to Hear! Share your secret!

Fair isn't good. What do you think is holding your POD back?

That is a problem! What do you think has gone wrong?

Do you have any Ideas, Tips, Tricks you think we can implement to improve the POD structure as well as your personal experience?

Great! What have you got for us?

Finally. Using the stars below, how are we doing?