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DID YOU...

Create an engaging educational scene depicting a modern academic advising office, showcasing a diverse group of people discussing transcripts and enrollment processes, with elements like computers, books, and charts in the background.

DID YOU Quiz on Transcripts and Enrollment

Test your knowledge on the essential steps for processing transcripts and enrollment inquiries! This quiz is designed for professionals in academic advising, helping them navigate the intricacies of student assistance.

Whether you’re looking to refine your skills or learn something new, this is a great opportunity to engage with essential topics!

10 multiple choice questions
Instant feedback on your answers
Improve your understanding of student services

10 Questions2 MinutesCreated by AdvisingWhale472

What is the first step on the DID YOU for Transcripts?

Determine if Transcript is college level courses or GED

Ask if they know their MEID/Student ID?

Make sure student has Student ID for ordering purposes..

Verify their account.

What is the first step on the DID YOU for Enrollment?

Ask if the student is FA seeking?

Review account to see if anything prevents enrollment?

Review account to determine if degree seeking?

Verify declared program of study (program/plan)?

Which resource "houses" the DID YOU documents?

Knowledge base (KB)

Google Classroom

Dylans house?

Landing Page

When a student calls in looking to withdrawal from a class. After checking to see if the student is past the drop date (for refund) and is within the withdrawal deadline, what should come next?

Offer option of working with instructor for a possible extension or coursework due date change(s)?

Review how the class was being paid?

Offer to transfer to counseling department to review student skills, stress factors, etc?

Transfer student to ARR

If your Student believes that they are being charged the wrong rate for tuition. What is the recommended first step when following the DID YOU?

Review the Student Information Tab in SIS. Does the move to AZ date qualify for Instate tuition?

Ask the student if they have completed the ID Auth

Transfer to Student Business Center

Review the account inquiry in the student center to see the current tuition rate?

When a student is requesting their Diploma or Certificate of completion. We simply let the student know that they will automatically receive it in the mail.

True

False

Which is the best resource we can use to view a student's active Block Semester?

Riolearn

RioCompass

DID YOU Documents

Knowledge Base

For MEID Reactivation DID YOU, what is the first step we follow?

Walk the student to https://idme.maricopa.edu/ and have them click the chat button at the bottom of the page.

Verify that their SS# is on file in SIS?

Let student know they will be having a virtual meeting with a THD representative, and will need to show photo ID

Tell the student to go to My.Maricopa.edu

Who does the student contact in the event they cannot find the access code for a class in the syllabus?

ARR

Advisor

Instructor

Course support

We can use a Process Request form for...

Course enrollement

Course drop or withdrawal

Term Activation

All the above?

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