ServiceNow CSA Quiz no 6

What is the purpose of ServiceNow's Configuration Management Database (CMDB)?

To manage user profiles

To store configuration items and their relationships

To track incident resolution times

To manage software licenses

Which module in ServiceNow is used for managing the lifecycle of incidents, problems, and changes?

Service Catalog

Change Management

Incident Management

Knowledge Management

What is the primary function of the ServiceNow Service Catalog?

Track hardware inventory

Manage user roles

Request and fulfill services

Monitor server performance

What is the purpose of the Business Rule in ServiceNow?

To manage user roles and permissions

To define access controls for tables

To execute scripts when records are queried, inserted, updated, or deleted

To define the order of workflow tasks

Which ServiceNow application is used to automate and manage the IT service delivery process?

HR Service Delivery

Service Mapping

IT Service Management (ITSM)

Project Portfolio Management (PPM)

Which record producer is used to create records in the ServiceNow database through an external application or service?

Catalog Item

REST API

Import Set

Script Include

What is the purpose of ServiceNow's MID Server?

Manage Incident Data

Monitor Internet Devices

Manage Integration Data

Monitor Infrastructure Devices

Which ServiceNow feature allows users to define and enforce processes for incident resolution?

SLA Management

Change Management

Knowledge Management

Problem Management

In ServiceNow, what is a "related list" on a form used for?

Displaying records that are related to the current record

Managing user roles

Creating custom tables

Importing data from external sources

What is the purpose of a ServiceNow update set?

To install ServiceNow on a new server

To group a series of changes into a single named set for migration

To update the ServiceNow database schema

To configure ServiceNow notifications

Which ServiceNow feature is used to define the allowable values for a field in a table?

Dictionary

Business Rule

Reference Field

Data Policy

What is the purpose of ServiceNow's Service Level Agreement (SLA) Management?

To define the hierarchy of services

To measure and report on the performance of IT services

To manage software licenses

To automate the incident resolution process

Which ServiceNow module is used for tracking and managing the resolution of issues that impact the delivery of services?

Problem Management

Change Management

Incident Management

Knowledge Management

What role is required to create and manage users in ServiceNow

Admin

ITIL User

Security Admin

Catalog Admin

What is the purpose of the ServiceNow Content Management System (CMS)?

Manage hardware inventory

Create and publish web pages and content

Track incident resolution times

Manage software licenses

Which ServiceNow feature is used to automate repetitive tasks and processes?

Catalog Item

Workflow

Service Level Agreement (SLA)

Change Advisory Board (CAB)

What is the primary role of the ServiceNow User Interface (UI) Policies?

Enforce business rules on forms

Manage user roles and permissions

Define service offerings

Schedule maintenance windows

In ServiceNow, what is a "Scoped Application"?

An application with limited functionality

An application designed for a specific business unit or group

An application that enforces strict access controls

An application with restricted access to specific tables and scripts

Which ServiceNow module is used for tracking and managing customer requests for non-IT services?

IT Service Management (ITSM)

Service Catalog

Customer Service Management (CSM)

Knowledge Management

What is the purpose of ServiceNow's Orchestration module?

Manage orchestral performances

Automate complex workflows and processes

Monitor server performance

Manage software licenses

Which ServiceNow application is used for managing and automating the employee onboarding and offboarding processes

Service Catalog

HR Service Delivery

IT Service Management (ITSM)

Project Portfolio Management (PPM)

What is the purpose of ServiceNow's Discovery module?

Discover and map relationships between devices and applications

Discover and map relationships between users and groups

Manage software licenses

Monitor server performance

Which ServiceNow feature is used for creating reusable code that can be called from other scripts?

Business Rule

Script Include

UI Policy

Catalog Item

In ServiceNow, what does the term "CI" stand for?

Configuration Item

Change Indicator

Catalog Item

Custom Item

Which ServiceNow application is used for managing and tracking project-related activities?

Service Catalog

Project Portfolio Management (PPM)

IT Service Management (ITSM)

Knowledge Management

What is the purpose of the ServiceNow Event Management module?

Manage hardware inventory

Monitor and respond to events and alerts

Manage user roles

Create and publish web pages and content

Which ServiceNow module is used for creating and managing knowledge articles?

Knowledge Management

Service Catalog

HR Service Delivery

Change Management

What role is responsible for defining and managing the ServiceNow data model?

Admin

Data Administrator

Data Modeler

Developer

What is the primary function of ServiceNow's Import Set?

Import data from external sources into ServiceNow tables

Import software licenses

Import hardware inventory

Import user profiles

Which ServiceNow module is used for managing and tracking assets and their lifecycle?

Configuration Management Database (CMDB)

Service Catalog

Asset Management

Incident Management

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

Recommend they use Chrome, instead of Explorer

Use the system properties to correct the instance's time zone.

Have them use the gear icon to set the employee's time zone

Have them clear their cache

Have them correct the time zone on their computer

Your customer requires that they be able to monitor which users are performing impersonations in their instance What would you do to meet that requirement?

On the Impersonator role record, right click and select Create Log

Add the role Log Write [sn_log_write] to the Impersonator Group

Create user update set for impersonation tracking

From User icon, select Elevate Roles

Activate the glide sys log_impersonation script

What is the top of instance called, where the Logo and Instance name are displayed?

The Employee On-boarding team has asked for a way for managers to order computers, monitors, business cards, and cell phones for new employees. How would you proceed to meet this requirement?

Create Requested Item

Create Record Producer

Create On-boarding Bot

Create Order Guide

Which feature allows you to automate business logic for a particular application or process such as approvals, tasks, notifications, and record operations?

When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the value of this runtime value?

When using the Data Pill Picker, use which keys to dot-walk to fields in other tables?

What are the advantages of using Flow Designer? Choose 3 answers

Which resource would you use to determine if a specific user could contribute to a particular knowledge base?

If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

What controls the publishing and retiring process for knowledge articles?

What is an advantage of defining relationship types between CI Classes?

It prevents users from relating Cls incorrectly

It automates the loading of the CI Dependency View

Improves data quality, as the Cis will automatically be related when the CMDB is activated

Makes relating Cls easier, because predefined relationships suggest which types of Cis should be related.

While showing a customer their Incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that? Choose 2 answers

Right click on Priority and select Configure Label

Right click on Priority and select Configure Display Settings

Right click on Priority and select Configure Column

Right click on Priority and select Configure Dictionary

When using the CI Dependency View, how would you view the relationship between one Cl and another CI ?

Right click, View Relationship

Hover on connection line

Click on plus to expand cluster

Click down arrow, View Relationship

Which field (or fields) is used as a unique key during imports?

Key Fields

Sys IDs

Coalesce Fields

Match Fields

What module enables an administrator to define destinations for imported data on any ServiceNow table?

Field Transform

Schema Map

Import Map

Transform Map

What table acts as a staging area for records imported from a data source?

Import Set Row Table

Temp Table

Staging Table

Transform Table

The customer wants all users to have access to the records in the Offerings [offering] table What setting on Access Control definition would you use to grant access to all of the offering table records?

None.offering

Offering.*

Offering.name

Offering.none

In what order are Access Controls evaluated?

Field-level-most specific to most general, then Table-level-most specific to most general

Table-level-most specific to most general, then Field-level-most specific to most general

Table level-most specific to most general then Row-level most specific to most general

Field-level-most general to most specific then Row-level most specific to most general

How would you navigate to the Schema map for a table?

System Definition > Tables Select Table. Go to Related links and click Show Schema Map

System Definition > Show Schema Map, Select Table

System Definition > Dictionary: Select Table, Go to Related links and click Show Schema Map.

System Dictionary > Show Schema Map Select Table.

Certain tables have a prefix, like hr_ Which kind of table has a name that starts with a custom prefix?

A manager is complaining that they can't get the data they need on a report, because the data resides in two different tables. This data is used for many different reports in their department. You have checked to see if dot walking will meet the requirement, and it is not possible. What else might you try to help this manager?

ServiceNow CSA Quiz no 6

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