23 03 22 CS Feedback
Did we answer this question correctly?
Yes
No
"Is it because of the amount of IG DMs we received and it is obvious that we lose some of them"
Exactly
Of cource not
We should answer them all
We sent the same automated email 2 times
Yes! We should have forwarded the Welcome Email
Yes! We should have let her know to check Spam & Promotion Folder
No! Everything is good!
What is the best description for this case?
We sent the wrong automated email
We perfectly handled a mistake
We should avoid such mistakes
Maybe that a hint for our system
What would be a great way to answer this email?
Use an automated email for refund
Create a manual email trying to convince her to stay in the program
Ask her what led her to this decision
Forward her to Thomas for a call
Other
Choose one of the options below that represents better the screenshot
We didn't manage correctly this case
We should have replied with a manual email
We never replied to her question
This email was the optimal one
Our manual reply was properly structured
True
False
Choose one word that describes our reply
Aggresive
Uninformative
Amazing
Correct
Misleading
Proper
Did the automated email serve us in that case?
Yes fully!
Not at all
Half way there
Did we use properly the English language to answer her question fully?
Yes
No
Half way there
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