CADI Questions
Which of the following statements is true for the Form Designer? a) To add a field to the form layout, drag the field from the Fields tab to the desired destination on the form. b) To create a new field on a form's table, drag the appropriate data type from the Field Types tab to the form and then configure the new field. c) To remove a field from the form layout, hover over the field to enable the Action buttons, and select the Delete (X) button. d) To add a section to the form layout, drag it from the Field Types tab to the desired destination on the form.
A, b, c, and d
B, c, and d
A, b, and d
A, b, and c
Which of the following are configured in an Email Notification? a) Who will receive the notification. b) What content will be in the notification. c) When to send the notification. d) How to send the notification.
A, b and c
A, b, and d
B, c and d
A, c and d
To see what scripts, reports, and other application artifacts will be in a published application:
Enter the name of the Application in the Global search field
Open the list of Update Sets for the instance
Examine the Application Files Related List in the application to be published
Open the artifact records individually to verify the value in the Application field
Which one of the following is NOT a debugging strategy for client-side scripts?
G_form.addInfoMessage()
Field Watcher
Jslog()
Gs.log()
Which Application Access configuration field(s) are NOT available if the Can read configuration field is NOT selected?
All access to this table via web services
Can create, Can update, and Can delete
Can read does not affect the availability of other Application Access fields
Allow configuration
Which of the following is NOT a trigger type in Flow Designer?
Outbound Email
Application
Record
Schedule
When creating new application files in a scoped application, cross scope access is turned on by default in which of the following?
REST messages
Table
Script Include
Workflow
In an Email Notification, which one of the following is NOT true for the Weight field?
Only Notifications with the highest weight for the same record and recipients are sent
A Weight value of zero means that no email should be sent
The Weight value defaults to zero
A Weight value of zero means the Notification is always sent when the Notification's When to send criteria is met
Which of the following objects does a Display Business Rule NOT have access to?
Previous
GlideSystem
G_scratchpad
Current
Which of the following features are available to Global applications? (Choose two.)
Automated Test Framework
Source Control
Delegated Development
Flow Designer
Which of the following is NOT supported by Flow Designer?
Call a subflow from a flow
Test a flow with rollback
Use Delegated Developer
Run a flow from a MetricBase Trigger
Which one of the following is NOT a UI Action type?
List choice
Form button
List banner button
Form choice
Which of the following are true for reports in ServiceNow? (Choose three.)
Any user can see any report shared with them.
Can be a graphical representation of data.
All users can generate reports on any table.
Can be run on demand by authorized users.
Can be scheduled to be run and distributed by email.
Modules must have a Link type. Which one of the following is a list of Link types?
List of Records, Separator, Catalog Type, Roles
Assessment, List of Records, Separator, Timeline Page
List of Records, Content Page, Order, URL (from arguments:)
Assessment, List of Records, Content Page, Roles
Which one of the following is true for a table with the 'Allow configuration' Application Access option selected?
Only the in scope application's scripts can create Business Rules for the table
Any user with the application's user role can modify the application's scripts
Out of scope applications can create Business Rules for the table
Out of scope applications can add new tables to the scoped application
When working in the Form Designer, configuring the label of a field in a child table changes the label on which table(s)?
Base table
Child table
Parent table
All tables
Which one of the following is true?
A UI Policy's Actions execute before the UI Policy's Scripts
The execution order for a UI Policy's Scripts and Actions is determined at runtime
A UI Policy's Scripts execute before the UI Policy's Actions
A UI Policy's Actions and Scripts execute at the same time
Here is the Business Rule script template:


This type of JavaScript fun ction is known as:
Constructor
Scoped
Anonymous
Self-invoking
Which method call returns true only if the currently logged in user has the catalog_admin role and in no other case?
G_user.hasRole('catalog_admin')
G_user.hasRoleExactly('catalog_admin')
G_user.hasRoleOnly('catalog_admin')
G_user.hasRoleFromList('catalog_admin')
There is a basic strategy when creating a Utils Script Include. Identify the step that does not belong.
Identify the table
Script the function(s)
Create a class
Create a prototype object from the new class
Which roles grant access to source control repository operations such as importing applications from source control, or linking an application to source control? (Choose two.)
Source_control
Source_control_admin
Admin
Git_admin
When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification?
${event.}
${current.}
${.getDisplayValue()}
${gs.}
Which one of the following is true for a Script Include with a Protection Policy value of Protected?
Any user with the protected_edit role can see and edit the Script Include
The Protection policy option can only be enabled by a user with the admin role
The Protection Policy is applied only if the glide.app.apply_protection system property value is true
The Protection Policy is applied only if the application is downloaded from the ServiceNow App Store
Which one of the following is true for GlideUser (g_user) methods?
Can be used in Client Scripts and UI Policies only
Can be used in Business Rules only
Can be used in Client Scripts, UI Policies, and UI Actions
Can be used in Business Rules, and Scripts Includes
When configuring a module, what does the Override application menu roles configuration option do?
Users with the module role but without access to the application menu access the module
Self-Service users can access the module even though they do not have roles
Admin is given access to the module even if Access Controls would ordinarily prevent access
Users with access to the application menu can see the module even if they don't have the module role
Which platform feature can be used to determine the relationships between field in an Import Set table to field in an existing ServiceNow table?
Business Service Management Map
Data Sources
Transform Map
CI Relationship Builder
When configuring a REST Message, the Endpoint is:
The commands to the REST script to stop execution
The URI of the data to be accessed, queried, or modified
Information about the format of the returned data
The response from the provider indicating there is no data to send back
When evaluating Access Controls, ServiceNow searches and evaluates:
Only for matches on the current table
Only for matches on the current field
From the most specific match to the most generic match
From the most generic match to the most specific match
In a Business Rule, which one of the following returns true if the currently logged in user has the admin role?
G_form.hasRoleExactly('admin')
Gs.hasRole('admin')
G_form.hasRole('admin')
Gs.hasRoleExactly('admin')
From the list below, identify one reason an application might NOT be a good fit with ServiceNow. The application:
Needs workflow to manage processes
Requires 'as-is' use of low-level programming libraries
Requires reporting capabilities
Uses forms extensively to interact with data
Identify the incorrect statement about Delegated Development in ServiceNow.
Administrators can grant non-admin users the ability to develop global applications.
Administrators can specify which application file types the developer can access.
Administrators can grant the developer access to script fields.
Administrators can grant the developer access to security records.
One of the uses of the ServiceNow REST API Explorer is:
Practice using REST to interact with public data providers
Find resources on the web for learning about REST
Convert SOAP Message functions to REST methods
Create sample code for sending REST requests to ServiceNow
Which one of the following is true regarding Application Scope?
All applications are automatically part of the Global scope
Applications downloaded from 3 party ServiceNow application developers cannot have naming conflicts rd
Any developer can edit any application
Developers can choose the prefix for a scope's namespace
Which one of the following is the baseline behavior of a table in a privately-scoped application?
The table and its data are not accessible using web services
Any Business Rule can read, write, delete, and update from the table
Only artifacts in the table's application can read from the table
All application scopes can read from the table
Which one of the following is NOT a purpose of application scoping?
Provide a relationship between application artifacts
Provide a way of tracking the user who developed an application
Provide a namespace (prefix and scope name) to prevent cross application name collisions
Provide controls for how scripts from another scope can alter tables in a scoped application
It is best practice to define the business requirements and the process(es) an application will manage as part of the application development plan. What are some of the considerations to document as part of the business process?
Business problem, data input/output, users/stakeholders, and process steps
Business problem, data input/output, project schedule, and process steps
Business problem, data input/output, users/stakeholders, and database capacity
Business problem, users/stakeholders, available licenses, and database capacity
Which of the following statements does NOT apply when extending an existing table?
The parent table's Access Controls are evaluated when determining access to the new table's records and fields
The new table inherits the functionality built into the parent table
The new table inherits all of the fields from the parent table
You must script and configure all required behaviors
Which of the following CANNOT be debugged using the Field Watcher?
Business Rules
Script Includes
Client Scripts
Access Controls
Which objects can be used in Inbound Action scripts?
Current and previous
Current and email
Current and event
Current and producer
Which one of the following is part of the client-side scripting API?
Workflow.scratchpad
GlideUser object (g_user)
Current and previous objects
GlideSystem object (gs)
Application developers configure ServiceNow using industry standard JavaScript to:
Enable the right-click to edit the context menus on applications in the navigator
Extend and add functionality
Customize the organization's company logo and banner text
Configure the outgoing email display name
How many applications menus can an application have?
3, one for an application's user modules, one for an application's administrator modules, and one for the ServiceNow administrator's modules
As many as the application design requires
2, one for an application's user modules and one for an application's administrator modules
1, which is used for all application modules
What syntax is used in a Record Producer script to access values from Record Producer form fields?
Producer.field_name
Producer.variablename
Current.variable_name
Current.field_name
The source control operation used to store local changes on an instance for later application is called a(n) .
Branch
Tag
Stash
Update set
Which of the following methods prints a message on a blue background to the top of the current form by default?
G_form.addInfoMsg()
G_form.addInfoMessage()
G_form.showFieldMessage()
G_form.showFieldMsg()
A scoped application containing Flow Designer content dedicated to a particular application is called a(n):
Spoke
Bundle
Action
Flow
What is a Module?
The functionality within an application menu such as opening a page in the content frame or a separate tab or window
A group of menus, or pages, providing related information and functionality to end-users
A way of helping users quickly access information and services by filtering the items in the Application Navigator
A web-based way of providing software to end-users
Which source control operation is available from BOTH Studio and the Git Repository?
Create Branch
Apply Remote Changes
Stash Local Changes
Edit Repository Configurations
Which one of the following is NOT required to link a ServiceNow application to a Git repository?
Password
URL
User name
Application name
Which Report Type(s) can be created by right-clicking on a column header in a table's list?
Bar Chart, Pie Chart, Histogram, and Line
Bar Chart
Bar Chart, Pie Chart, and Histogram
Bar Chart and Pie Chart
Which one of the following is NOT a method used for logging messages in a server-side script for a privately-scoped application?
Gs.log()
Gs.error()
Gs.warn()
Gs.debug()
If the Create module field is selected when creating a table, what is the new module's default behavior?
Open an empty form so new records can be created
Open a link to a wiki article with instructions on how to customize the behavior of the new module
Display an empty homepage for the application
Display a list of all records from the table
How must Application Access be configured to prevent all other private application scopes from creating configuration records on an application's data tables?
You must create Access Controls to prevent all other application scopes from creating configuration records on an application's data tables rather than using Application Access
Set the Accessible from field value to All application scopes and de-select the Can create option
Set the Accessible from field value to This application scope only and de-select the Allow access to this table via web services option
Set the Accessible from field value to This application scope only
What are some of the benefits of extending an existing table such as the Task table when creating a new application? a) You can repurpose existing fields by simply changing the label. b) Use existing fields with no modifications. c) Existing logic from the parent table will be automatically applied to the new table. d) All of the parent table records are copied to the new table.
A, b, c, and d
A and b
B and c
A, b, and c
When configuring an Access Control which has no condition or script, which one of the following statements is NOT true?
Table.*will grant access to every field in a record
Table.None will grant access to every record on the table
Table.field will grant access to a specific field in a record
Table.id will grant access to a specific record on the table
Which of the following methods are useful in Access Control scripts?
G_user.hasRole() and current.isNewRecord()
Gs.hasRole() and current.isNewRecord()
G_user.hasRole() and current.isNew()
Gs.hasRole() and current.isNew()
Which one of the following client-side scripts apply to Record Producers?
Catalog Client Scripts and Catalog UI Policies
UI Scripts and UI Actions
UI Scripts and Record Producer Scripts
Client Scripts and UI Policies
When a ServiceNow instance requests information from a web service, ServiceNow is the web service:
Publisher
Specialist
Provider
Consumer
Which one of the following is the fastest way to create and configure a Record Producer?
Create a Catalog Category, open the category, and select the Add New Record Producer button
Use the Record Producer module then add and configure all variables manually
Open the table in the Table records and select the Add to Service Catalog Related Link
Open the table's form, right-click on the form header, and select the Create Record Producer menu item
Which objects can you use in a Scheduled Script Execution (Scheduled Job) script?
GlideRecord and current
GlideUser and GlideRecord
GlideSystem and GlideRecord
GlideSystem and current
Can inherited fields be deleted from a table?
Yes, select the red X in the left-most column in the table definition
Yes, but only if they are text fields
Yes, but only if there has never been any saved field data
No, inherited fields cannot be deleted from a child table
What is the purpose of the Application Picker?
Select an application to run
Select an application as a favorite in the Application Navigator
Choose an application to edit and set the Application Scope
Choose an application to download and install
What are Application Files in a ServiceNow application?
An XML export of an application's table records
CSV files containing data imported into an application
ServiceNow artifacts comprising an application
XML exports of an application's Update Set
Which one of the following is NOT true for Modules?
Modules open content pages
Access to Modules is controlled with roles
Every Module must be part of an Application Menu
Every Module must be associated with a table
A graphical view of relationships among tables is a .
Schema map
Dependency view
Graphical User Interface
Map source report
Which one of the following is true for the Application Picker?
All custom application scope and the Global scope appear in the Application Picker
All applications in ServiceNow, including baseline applications like Incident, appear in the Application Picker
Only custom applications appear in the Application Picker
Only downloaded applications appear in the Application Picker
When creating an application through the Guided Application Creator, which of the following is a user experience option?
Portal
Mobile
Self-service
Workspace
When writing a Client Script to provide feedback targeted at a specific field, which method should be used?
G_form.showInfoMessage()
G_form.showFieldMsg()
G_form.addInfoMessage()
G_form.addFieldMsg()
Which actions can a Business Rule take without scripting?
Set field values and write to the system log
Set field values and generate an event
Set field values and add message
Set field values and query the database
Which server-side object provides methods for working with dates when writing a script in a privately scoped application?
GlideDateTime
GlideRecord
GlideSystem
Current
Application developers can specify which ServiceNow page a user sees after submitting a new record using the Record Producer UI. How is the page specified?
Create an application property to store the URL
Configure the page in the Module that opens the Record Producer UI
Write an after Business Rule script for the Record Producer's table: window.redirect
Write a script in the Record Producer's Script field: producer.redirect
Identify characteristic(s) of a Record Producer. (Choose three.)
All records created using this strategy are inserted into the Requested Item [sc_req_item] table.
Each field prompts the user with a question rather than a field label.
They must be scripted.
You can script behaviors of fields in the user interface.
Graphics can be included on the user interface.
Which server-side API debug log method is available for scoped applications?
Gs.log()
Gs.info()
Gs.debuglog()
Gs.print()
Which script types execute on the server? (Choose three.)
Business Rule
Client Scripts
UI Policies
Script Actions
Scheduled Jobs
What is the best UX format to use for lists and forms?
Forms
Lists
Standard
Classic
When creating a table in a privately-scoped application, which four Access Controls are created for the table?
Insert, Delete, Query, Write
Create, Delete, Read, Write
Create, Delete, Read, Update
Insert, Delete, Query, Update
Which one of the following is true for this script fragment? g_user.hasRole('x_my_app_user');
There is no g_user.hasRole() method
The method returns false only if the currently logged in user has the x_my_app_user role
The method returns true only if the currently logged in user has the x_my_app_user role
The method returns true if the currently logged in user has the x_my_app_user role or the admin role
Which one of the following database operations cannot be controlled with Application Access?
Query
Update
Create
Delete
For Application Access there is a configuration option called Allow access to this table via web services. Which one of the following statements is true when this option is selected?
This option restricts the ability to delete records via web services but records can always be read
Even when not selected, users with the correct permissions can use web services to access the table's records
This option restricts access only to SOAP web services but does not apply to REST
The user performing the query via web services must have the correct permissions to access the table's records
Which of the following statements must evaluate to true for a user to pass an Access Control? (Choose three.)
The user has one of the roles specified in the Required roles related list.
Scripts configured in the Access Control must evaluate to true.
Other matching Access Controls for the records evaluate to true.
Conditions configured in the Access Control must evaluate to true.
The user must be granted access through a business rule.
What is a workflow context?
The table for which a workflow is defined plus any conditions such as "Active is true"
It is generated from a workflow version, executes activities, and follows transitions
The business reason or process for which a workflow is designed
It is a checked out workflow which is being edited
Which one of the following is a benefit of creating an Application Properties page for each application you develop?
Application Properties allow a developer to override the application properties inherited from ServiceNow
An Application Properties page is a good landing page for an application
Application Properties allow a developer or admin to make changes to an application's behavior without modifying application artifacts
Application users know to go to the Application Properties page to change the appearance of an application
Which one of the following is NOT an example of when an application might use a Scheduled Script Execution (Scheduled Job)?
The application needs to send weekly email reminders to requestors for all records on a table
The application needs to run a clean up script on the last day of every month
The application needs to query the database every day to look for unassigned records
The application needs to run a client-side script at the same time every day
Which one of the following objects CANNOT be used in a Script Action script?
Previous
GlideRecord
Event
Current
How does ServiceNow match inbound email to existing records?
Watermark
Record link
Subject line
Sys_id
When debugging Email Notifications, what must you check on a user record? (Choose three.)
Active must be true.
The First name and Last name fields must have values.
The value in the Notification field must be set to enabled.
The user must not be locked out.
The Email field must have a value.
What are web services?
Methods used to create and maintain UI Pages
Methods used to allow applications to connect to other software applications over a network
Methods used to discover a wide variety of systems and applications
They provide a customer-facing view of available service and product offerings provided by departments within the organization
Which of the following methods is NOT part of the ServiceNow REST API?
COPY
GET
DELETE
POST
You are developing the MyApp application that has a table, Table A. When the MyApp application is installed on an instance, you want Table A's records to be installed as part of the application. Table A's records will be installed when:
Table A is active and extends the Task table
Table A's records are added to the application record using the Create Application Files context menu item
Table A has an automatic number counter for new records
Table A is not included in the System Clone > Exclude Tables list
How can an application link to a repository behind a firewall?
This option is not supported.
Link an application to source control through a MID Server.
Link an application to source control through an access token.
Link an application to source control with multi-factor authentication.
What is the ServiceNow store?
Downloadable content ServiceNow script archive
Alternate name for the ServiceNow Developer Share site
The source for ServiceNow Community created developer content
Marketplace for free and paid certified ServiceNow applications and integrations
Tables that extend a table do what?
Automatically update the application scope
Do not inherit the parent’s fields
Sometimes inherit the parent’s fields
Inherit the parent’s fields
When creating an application through the Guided Application Creator, which of the following is NOT an option for creating a table?
Create table from template
Create table from scratch
Extend a table
Upload spreadsheet
Server-side scripts manage what?
Database and backend
Playbook access
User access
Forms and Fields
What intuitive development interface guides users through the initial application development process?
Guided Tour Designer
Guided Application Creator
ServiceNow Studio
Flow Designer
What are some benefits of developing private, scoped applications? (Choose two.)
To avoid using a code repository like GitHub or GitLab
To reduce risk at code collisions
To enable installation and uninstallation of an application
To replicate ServiceNow functions a private scope
Which of the following statements is NOT true for the Form Designer?
To add a section to the form layout, drag it from the Field Types tab to the desired destination on the form.
To add a field to the form layout, drag the field from the Fields tab to the desired destination on the form.
To remove a field from the form layout, hover over the field to enable the Action buttons, and select the Delete (X) button.
To create a new field on a form’s table, drag the appropriate data type from the Field Types tab to the form and then configure the new field.
What records are used to track cross-scope applications or scripts that request access to an application, application resource, or event?
Restricted caller access records
Caller tracking records
Access control level records
Cross-scope access records
Which ATF Test step allows you to create a user with speeded roles and groups for the test?
Create a group
Impersonation
Create a user
Create a role
What plugin enables the Guided Application Creator?
Com.glide.sn-guided-app-creator
Com.glide.service_creator
Com.glide.snc.apps_creator
Com.snc.apps_creator_template
Which of the following can be an external data source for a ServiceNow application?
Microsoft Excel File
Data provided by a public web service using SOAP or REST
CSV file
All of the above
Which one of the following is true for the Application Picker and Application Scope?
Global is a reserved application which does not appear in the Application Picker
Selecting an application from the Application Picker does not set the Application Scope
Selecting an application from the Application Picker sets the Application Scope
Selecting Global in the Application Picker sets the Application Scope to Incident
Which of the following is an available feature in Studio? (Choose two.)
Push to update set
Merge branches
Search code
Push to external source control
The Task table is an example of which of the following? (Choose two.)
Parent class
Legacy class
Child class
Base class
Which of the following is true about deleting fields from a table?
Table records are deleted when a field is deleted
User-defined non-inherited fields can be deleted
Any field on a table can be deleted
Inherited fields can be deleted
Why would you build a custom app? (Choose two.)
To avoid using a code repository like GitHub or GitLab
To replace ServiceNow base tables
To fulfill a specific use case on internal processes
To create a custom integration for a 3rd party system
What are three ServiceNow table creation methods? (Choose three.)
Using legacy Workflows
Upload and turn a spreadsheet into a custom table
Using Flow Designer
Use the Now Experience Table Creator
Extend a table
Create a custom table
When selecting a data type for a field that will be displayed on a form, which of the following statements is NOT correct?
Use the String data type tor a free-form text field
Use the Phone Number data type to automate phone number data validation
Use the Choice data type to limit options in a field
Use the Date data type to enter the date and time of day
Which one of the following is NOT part of the Form Designer?
Page header
Schema map
Field navigator
Form layout
Which class is NOT part of the Client side scoped APIs?
GlideDialogWindow
GlideAjax
GlideRecord
GlideForm
When designing and creating a form what do you create to organize fields on a form?
Buttons
Tabs
Sections
Related lists
Which one of the following is a good practice for adding instructions to a form?
Related links to wiki pages
A Context Menu UI Action
Annotations
A populated read-only field
Which of the following GlideRecord methods run a query against a database table? (Choose three.)
_get()
RunQuery()
Query()
_query()
Get(
What is the GlideForm Client-side scripting object?
Sn.form
G_form
Gs.form
Gs_form
In a Business Rule, which one of the following returns the sys_id of the currently logged in user?
G_form.getUserID()
Gs.getUserSysID()
Gs.getUserID()
G_form.getUserSysID()
Access Control debug information identifies whether each element of an Access Control granted or denied access. The elements appear in the debug information in the order of evaluation. In which order are the elements of an Access Control evaluated?
Conditions, Roles, Script
Conditions, Script, Roles
Roles, Conditions, Script
Script, Conditions, Roles

Assume a table called table exists and contains 3 fields: field1, field2, field3. Examine the Access Control list for table: Which field or fields can a user with the itil role read?
All fields except field3
Field1, field2, and field3
Field1 and field3
Field3 only

Assume a table called table exists and contains 3 fields: field1, field2, field3. Examine the Access Control list for table: Which field or fields can a user with the itil role read?
Field3 only
Filed1 and field3
All fields
All fields except field3
Which of the following is NOT a caller access field option?
Caller Tracking
Caller Restriction
None
Caller Permission
Which method is used to retrieve Application Property values in a script?
Gs.getProperty()
G_form.getAppProperty()
G_form.getProperty()
Gs.getAppProperty()
What Module Link type is used to access an Application Properties page?
Single Record
HTML (from Arguments)
URL (from Arguments)
Script (from Arguments)
Identify the way(s) an application can respond to an Event generated by the gs.eventQueue() method. a. Script Action b. Scheduled Script Execution (Scheduled Job) c. UI Policy d. Email Notification
B and c
C
A and d
A and c
When troubleshooting and debugging notifications, where do you navigate to see if an email was sent m response to an event?
System Logs > Events
System Logs > Emails
System Logs > Push Notifications
System Logs > ICE Logs
What are the benefits of storing the majority of an Application’s server-side script logic in a Script Include? a. This makes execution faster. b. Only run when called from a script. c. The script logic can be hidden when the Application is installed from the ServiceNow Store. d. For some changes to application logic there is only one place to make edits.
A, b, and d
A, b, c, and d
B, c, and d
A, b, and c
Which of the following is NOT a Flow Designer feature?
Run a flow from a Catalog item
Call a flow from another flow or subflow
Add stages to a flow
Test a flow using the “Run as” feature
What is the purpose of the coalesce field when importing data?
If a match is not found, the existing record is updated
To determine if a record matches an existing record or is a new record
To identify and merge duplicate records
When a match is found, a new record is inserted
If you create a SOAP Message what syntax indicates a variable to pass when the fun ction is called?
Current.variable_name
${variable_name}
< variable_name >.do?WSDL
< variable_name >
Which of the following is NOT a way to install an application on a ServiceNow instance?
Install an application from the Application Repository
Select the Copy button on the application record
Download and install an application from the ServiceNow Share web site
Download and install a third-party application from the ServiceNow Store
Using Custom UI test step in Automated Test Framework, which of the following is NOT a testable page component?
Buttons
UI controls
UI pages
Form field values
Why create Applications in ServiceNow? a) To replace outdated, inadequate, custom business applications and processes b) To extend service delivery and management to all enterprise departments c) To allow users full access to all ServiceNow tables, records, and fields d) To extend the value of ServiceNow
A, b, and d
A, b, c, and d
A, b, and c
B, c, and d
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