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Customer Service Knowledge Check-In

Create an engaging and vibrant image depicting a diverse group of professionals interacting with clients in a positive customer service environment, emphasizing communication and support.

Customer Service Mastery Quiz

Are you ready to assess your customer service skills? This quiz is designed to help you reflect on your current abilities and discover areas for improvement. Whether you're a candidate or a professional looking to enhance your skills, this quiz will provide valuable insights!

Evaluate your customer service effectiveness.
Identify your communication strengths and weaknesses.
Learn strategies for managing difficult conversations.

13 Questions3 MinutesCreated by HelpingHand202

What does excellent customer service look like?

How would you rate your current customer service? (1 Poor - 10 Excellent)

How would you rate your communication skills with your candidates and clients? (1 Poor - 10 Excellent)

How would you feel if you received a poor service from your agency?

List 5 benefits that you could receive from excelling in your customer service skills?

Describe a situation where you went over and above to provide your client/candidate excellent customer service.

How would you rate your active listening skills? (1 Poor - 10 Excellent)

You have one of your candidates on the phone and they are extremely upset. They explain to you that this is the third time they have called and tried to speak to speak to you. However, you never received any messages that they had called. How would you deal with this situation and what could you do to prevent this from happening again?

How would you handle a difficult conversation with an extremely angry candidate regarding pay/ another department in the business?

Do you feel your customer service has improved since receiving training?

Yes

Somewhat

A little

Do you feel your customer service has improved since receiving coaching with your manager/ team leader?

Yes

Somewhat

A little

What areas of customer service would you like further support on?

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