Customer Service Knowledge Check-In
Customer Service Mastery Quiz
Are you ready to assess your customer service skills? This quiz is designed to help you reflect on your current abilities and discover areas for improvement. Whether you're a candidate or a professional looking to enhance your skills, this quiz will provide valuable insights!
- Evaluate your customer service effectiveness.
- Identify your communication strengths and weaknesses.
- Learn strategies for managing difficult conversations.
How would you rate your current customer service? (1 Poor - 10 Excellent)
1
2
3
4
5
6
7
8
9
10
How would you rate your communication skills with your candidates and clients? (1 Poor - 10 Excellent)
1
2
3
4
5
6
7
8
9
10
Describe a situation where you went over and above to provide your client/candidate excellent customer service.
How would you rate your active listening skills? (1 Poor - 10 Excellent)
1
2
3
4
5
6
7
8
9
10
You have one of your candidates on the phone and they are extremely upset. They explain to you that this is the third time they have called and tried to speak to speak to you. However, you never received any messages that they had called. How would you deal with this situation and what could you do to prevent this from happening again?
How would you handle a difficult conversation with an extremely angry candidate regarding pay/ another department in the business?
Do you feel your customer service has improved since receiving training?
Yes
No
Somewhat
A little
Do you feel your customer service has improved since receiving coaching with your manager/ team leader?
Yes
No
Somewhat
A little
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