CSA Mock Exam
CSA Mock Exam Quiz
Welcome to the CSA Mock Exam, designed for individuals preparing for ServiceNow certification and looking to test their knowledge. Dive into a range of questions covering essential topics relevant to ServiceNow's capabilities and fun
- 10 thought-provoking questions
- Varied question formats including multiple choice and checkboxes
- Instant feedback on your answers
Your manager asks you to build some reports on your group tasks. Where do you start?
Self – Service > My Reports
Reports > Create New
Reports > Getting Started
Service Catalog > Request Reports
Performance Analytics > Create Reports
What can be used to extend the Flow Designer to call 3rd party systems such as automating Microsoft Services and infrastructure using PowerShell and REST?
Integration Hub
REST API Explorer
Workflow
Third-Party Import Maps
What are the different types of Client Scripts that are supported in ServiceNow? Select 4 answers from the below options.
� OnLoad
� OnDelete
� OnCellEdit
� OnChange
� OnSave
� OnSubmit
What are the roles cannot be delegated? Select 2 answers from the below option?
User_admin
Admin
ITIL
Role_delegator
Which script runs when a record is displayed, inserted, updated, deleted or when a table is queried?
Data Policy
Business Rule
UI Policy
Client Script
Who has access to create, edit or delete sorting criteria in Visual Task Boards?
The owner of the board
All board members
Users with vtb_admin role
Primary and additional assignees of the board cards
What allows agents to initiate a group discussion from a Workspace task-based or interaction-based records?
Virtual Agent
Connect Hub
Chatbot
Sidebar
Help menu
What functionality can you use to track the amount of time a task has been open to ensure that tasks are completed within an allocatted time?
Inactivity monitors
Service Level Agreements
Approvals
Assignment rules
What are the different ways an end-user can leave feedback about an article? Select 3 answers from the below options.
Fill out an article quality index checklist
Leave a comment on the article
Mark the article as helpful or not helpful
Fill out the knowledge quality survey
Give a 1-5 star rating
Which of the following are the different ways to create a favorite? Select 3 answers from the below options?
Select the personalization gear icon
Drag the breadcrumbs of a filtered list to Favorite Tab
Drag the individual record to the Favorites tab
Select the star of its corresponding application or module
Select the start of its corresponding section
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