Captain Training English

Which button should be pressed when you have reached customer’s pickup location?

End Ride

On my way

Arrived for pickup

How we will inform the customer that we are coming to pick him/her from their pickup location?

By pressing “Arrived for Pickup”

By pressing “On my way”

By Pressing “Accept”

None of above

When we should press on my way button (For Later Booking)?

60 Minutes

35 Minutes

45 Minutes

20 Minutes

Which button should be pressed when the customer is boarded in the car?

End Ride

Start Ride

On my way

Cash Collect

Which button should be pressed for finishing the ride?

Start Ride

On my way

End Ride

What should you do if you see customer coming with luggage?

Stand outside of car

Open the trunk

Help the customer

All of Above

If you are signed into your device but NOT READY to accept a ride what should you do?

Don’t accept the ride

Make your device busy

Accept the ride and then cancel it

None of the above

When should you use your GPS?

When the customer asks you

When you don’t know where you are going

Always

For long rides

What does a heat map show you?

Quiet areas

Areas to avoid

Busy areas you should go to

Congested areas

What should you do if a customer asks you to take a specific route?

Follow the GPS

Ignore the customer

Take the customer's route

Take your own route

What app do you need to install and uninstall ADMA?

ADMA Utility

ADMA

Settings

Captain Portal

How do you increase your Acceptance Rate?

Accept bookings when you want

Accept all bookings

Don’t accept any bookings

Give good service

What will be the outcome of doing a major violation?

Your account will be blocked and you will be fined

You will be fined

Nothing

You will be blocked

What is very important for good environment of your car?

Air Conditioner

Water

Air Freshener

All of the above

Which can be the reason for your bad ratings?

How would you confirm you are picking up right customer?

I will ask “Sir are you Mr. Ahmad?”

I will show my device to customer

I will ask my car plate number

I will ask “May I have your name please?”

Would you recommend this training to other captains?

Yes

How would you rate the training process?

Excellent

Good

Bad

How would you rate the length of the training?

Long

Just Right

Short

Captain Training English

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