Team ONYX Knowledge Test - WE 08/21/2022
Team ONYX Knowledge Test
Welcome to the Team ONYX Knowledge Test! This quiz is designed to assess your understanding of customer service scenarios and policies. With a total of 8 questions, you'll have the opportunity to showcase your knowledge and skills in handling various customer interactions.
Key Features:
- Multiple choice questions related to customer service
- Insight into common issues faced in the field
- Immediate feedback on your responses
Customer received order, box damaged, but part looks okay, customer no longer wants it because the part might be damaged from the inside but just not visible on the part itself on the outer surface
Process regular return
Process Damage Claim
RMA for exchange processed, part returned, customer following up on exchange, latest notes just states return labels were provided to CX, RTR# shows returned to MFR send follow-up to?
Purchasing
Billing
Returns
RMA for exchange processed, part returned, customer following up on exchange, RTR# shows returned to MFR, latest notes states that we processed exchange but no other updates, send follow-up to?
Purchasing
Billing
Returns
Headlight fits and can be installed, but not working as intended, headlights are OE restricted, cx ordered by himself and cannot verify/does not know OE
Proceed with technical troubleshooting
Cannot proceed with RMA or TS and can be considered CX error.
CCI to check on OS, latest note states that we auth customer $1.22 cents for verification, what to do?
Verify customer small dollar amount that we did auth in the PO and call Verifications
Call verifications and transfer CX to them for verification
Send notes to verifications for the small dollar amount auth
Customer called in telling us he did a review and asking for his/her GC
Document under notes and issue GC
Issue GC with supervisor approval
Send notes to "Phone Support" for processing
Customer requesting to mail us invoice to shipping address on file
Request via Billing
Request via Purchasing
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