Payments Questionnaire

A professional setting with a diverse team discussing payment methods with charts and technology in the background.

Payments Proficiency Quiz

Test your knowledge on payments processing with our engaging quiz! Designed for professionals in the finance and customer service sectors, this quiz covers essential questions regarding client interactions, payment methods, and regulations.

Key Features:

8 Tailored Questions
Multiple Choice and Open-Ended Formats
Immediate Feedback on Answers

8 Questions2 MinutesCreated by ProcessingTiger742

What is the correct way to address the client in LiveChat? Select the answers which is relevant.

Check in BackOffice to confirm on the client's title -> Replying client by using the correct title and First Name/Last Name

Direct address client using their Full Name, without using proper title

Address client by Sir/Madam

Copy and paste from previous email without doing proper checks on client's name and title

A South African client deposited using VISA card, traded well and requested for withdrawal of USD 1,006 via ZingPay. Client authentication status is 'N' (Newbie). What would be your next course of action?

Reject the payout and ask client to withdraw back to VISA card

Reject the payout and advise the client to authenticate his account by 'allowing document upload' on BO

Add 'pending authentication' remark on the payout, and 'allow document upload' on BO

Add 'pending authentication' remark on the payout, and email the client via LiveChat to authenticate their account

What is the correct description when we transfer funds from MT5 directly to client’s active account?

Transfer from MT5 account XXXXXX to CRXXXXXX USDXXXX to USDXXXX

Transfer from MT5 account XXXXXX CRXXXXXX to CRXXXXXX USDXXXX to USDXXXX

Transfer from MT5 account XXXXXX CRXXXXXX to CRXXXXXX USD XXXX to USD XXXX

Transfer from MT5 account XXXXXX to CRXXXXXX USD XXXX to USD XXXX

When carrying our CFT refund, what should be written in the transaction ID column when manually processing a payout after carrying out the refund in the merchant portal?

Clients payment method display from UI interface (deposit) is different compared to our Premier Cashier. Which payment method is referring to Local Bankwire?

Mifinity

PayRTransfer

PayFutNetBanking

SolidPyco

When do we rescind client’s funds?

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