ITILFND Part 06-2

A visually appealing illustration of a diverse group of professionals engaging in IT service management discussions, with elements representing ITIL frameworks like service strategy, service design, and incident management in a modern office environment.

ITIL Foundation Quiz

Test your knowledge of ITIL fundamentals with our engaging quiz designed for both beginners and experienced individuals. Dive into 10 carefully crafted questions covering various aspects of ITIL, including service management processes and best practices.

Multiple choice and checkbox questions
Focus on key ITIL concepts
Ideal for those preparing for certification or seeking to refresh their knowledge

10 Questions2 MinutesCreated by LearningMountain425

What can be used to help determine the impact level of a problem?

Definitive media library (DML)

Configuration management system (CMS)

Statement of requirements (SOR)

Standard operating procedures (SOP)

Which are phases of the release and deployment process?

1. Release build and test

2. Review and close

3. Categorize and record

4. Change authorization and schedule

Which function is responsible for the management of a data centre?

Technical management

Service desk

Application management

Facilities management

Which are the elements of process control?

Inputs, outputs and triggers

Work instructions, procedures and roles

Resources, capabilities and metrics

Process owner, policy and objectives

Which processes are responsible for the regular review of underpinning contracts?

Supplier management and service level management

Supplier management and change management

Availability management and service level management

Supplier management and availability management

Which statement BEST describes the value of service strategy to the business?

It allows higher volumes of successful change

It reduces unplanned costs through optimized handling of service outages

It reduces the duration and frequency of service outages

It enables the service provider to understand what levels of service will make their customers successful

What is a definition of a service improvement plan (SIP)?

A formal plan to implement improvements to a customer’s business processes

An input from availability management to service level management, detailing the service design plan

A formal plan to implement improvements to a service or process

An input from financial management for IT services to service level management, detailing the budget plan

Which statement about the known error database (KEDB) is CORRECT?

It is maintained by the service desk and updated with the details of each new incident

It is a part of the configuration management database (CMDB) and contains workarounds

It is maintained by problem management and is used by the service desk to help resolve incidents

It is maintained by incident management and contains solutions to be implemented by problem management

Which process works with incident management to ensure that security breaches are detected and logged?

Change management

Service level management

Access management

Continual service improvement

What should a release policy include?

The process owner and process manager for each type of release

The roles and responsibilities for incident and problem resolution

The naming convention and expected frequency of each type of release

The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)

ITILFND Part 06-2

ITIL Foundation Quiz

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